Vision-Driven Store Manager — Lead the Optical Team

EssilorLuxottica; Greater Sudbury; On-site; CAD 68,000 - 118,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Sudbury, ON is seeking a Store Manager to lead the team and deliver an outstanding customer experience. The role drives store KPIs by integrating the Brand Story and ensuring flawless execution of service and operations.

You will train and coach staff, analyze reports to implement action plans, and strive to improve metrics like NPS, sales to plan, and exam growth. A strong leader with optical knowledge is required.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Influencing skills

Negotiation skills

Team building

Management experience

Strong communicator

Active listening

Math skills

Sales skills

Education

High School graduate

College degree or equivalent

Job description

LensCrafters in Sudbury, ON is seeking a Store Manager to lead the team and deliver an outstanding customer experience. The role drives store KPIs by integrating the Brand Story and ensuring flawless execution of service and operations.

You will train and coach staff, analyze reports to implement action plans, and strive to improve metrics like NPS, sales to plan, and exam growth. A strong leader with optical knowledge is required.