Optical Team Lead — Elevate Patient Experience

LensCrafters; Southwestern Ontario; On-site; CAD 35,000 - 48,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in Canada is seeking a Full-Time Optical Sales Associate to deliver unsurpassed patient experiences through eyewear selection, precise measurements, and accurate fitting. You will strive to understand patient needs and ensure every eyewear solution meets their vision requirements while upholding our standards of care.

You will perform custom fitting, take measurements, and assist patients throughout the dispensing process, collaborating with team members to maintain high-quality

Qualifications

• High School graduate or equivalent.
• Active state optical licensure; must maintain license
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of inventory management systems
• Strong basic math skills
• Sales skills - ability to use and carry a tablet
• Embraces new technology and change

Responsibilities

• Custom fits glasses and precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for peers.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
• Explores the needs and priorities of patients by asking open ended questions.
• Assists peers with difficult or complex areas of product needs and prescriptions.
• Utilizes practice tools and adheres to company policies and procedures.
• Anticipates problems; explores underlying reasons for patient issues; strives to develop long‑term solutions to problems and ensures patients are satisfied and expectations are exceeded.
• Commits to delivery date and time, seeks feedback and ask for referrals.
• Presents, celebrates and educates at time of dispense.
• Performs other duties as assigned by Practice Manager or as business needs.

Skills

Strong customer service

Inventory management

Basic math

Sales skills

Technology adoption

Education

High School diploma or equivalent

Job description

LensCrafters in Canada is seeking a Full-Time Optical Sales Associate to deliver unsurpassed patient experiences through eyewear selection, precise measurements, and accurate fitting. You will strive to understand patient needs and ensure every eyewear solution meets their vision requirements while upholding our standards of care.

You will perform custom fitting, take measurements, and assist patients throughout the dispensing process, collaborating with team members to maintain high-quality