Virtual Education Concierge and Family Liaison

Alterna Savings; Toronto; Remote; CAD 50.000 - 70.000; Vollzeit

Zusammenfassung

Tutor Me Education is seeking an outstanding communicator and relationship manager to serve as the primary contact for families, students, and instructors in our Special Education Tutoring program. This role focuses on case management, not instruction, and you will be the calm, organized voice ensuring schedules run smoothly and families feel supported.

Responsibilities include intake calls, scheduling across multiple students and platforms, proactive updates to families, and coordination with

Qualifikationen

• Excellent verbal and written English communication skills—required and heavily assessed in our interview process.
• Reliable high-speed internet, a working webcam, and a headset for virtual meetings.
• Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office; scheduling and CRM tools trained on the job).
• Prior experience in a remote/virtual role strongly preferred.
• Strong organizational skills and ability to manage multiple priorities independently.
• Customer service, account management, or client-facing experience preferred.
• Some experience in an educational setting required (school, tutoring, or similar) — experience with special education, IEPs, or students with disabilities is strongly preferred.

Aufgaben

• Serve as primary relationship manager for a caseload of families.
• Conduct intake calls with new families and set expectations clearly.
• Build and manage class schedules across multiple students, teachers, and platforms.
• Communicate proactively with families about scheduling, progress, and concerns.
• Monitor student progress and flag concerns to the appropriate specialist.
• Coordinate with instructors to ensure sessions run smoothly.
• Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools).
• Represent Tutor Me Education professionally in every interaction.
• Support oversight of IEP/504 accommodation compliance (full training provided).

Kenntnisse

Outstanding communicator

Tech-savvy

Professional demeanor

Special ed exp

Ausbildung

Bachelor’s degree preferred

Tools

CRM tools

Jobbeschreibung

Tutor Me Education is seeking an outstanding communicator and relationship manager to serve as the primary contact for families, students, and instructors in our Special Education Tutoring program. This role focuses on case management, not instruction, and you will be the calm, organized voice ensuring schedules run smoothly and families feel supported.

Responsibilities include intake calls, scheduling across multiple students and platforms, proactive updates to families, and coordination with