Virtual assistant Airbnb/VRBO/Booking.com

Kanz; Montreal (administrative region); On-site; CAD 55,000 - 65,000; Full time

Job summary

A dynamic property management company in Montreal is seeking a full-time Virtual Assistant specializing in short-term rentals. Duties include guest communication, booking management, and coordination with cleaning teams. The ideal candidate has 2-3 years of experience as a Virtual Assistant and strong organizational skills. A salary range of CA$55,000.00 – CA$65,000.00 is offered, with a focus on efficiency in handling inquiries and tasks.

Qualifications

• 2–3 years experience as a Virtual Assistant for short-term rentals required.
• Availability to respond to messages and calls during business hours.
• Tech-savvy – able to use online tools and mobile apps efficiently.

Responsibilities

• Respond to guest inquiries promptly across platforms.
• Manage booking requests, changes, and cancellations.
• Coordinate with cleaning teams based on bookings.

Skills

Excellent written and verbal English communication skills

Strong organizational and multitasking abilities

Tech-savvy

Familiarity with Airbnb, Vrbo, Booking.com

Tools

Property management systems

Job description

3 weeks ago Be among the first 25 applicants

We are a dynamic property management company specializing in short‑term rentals and Airbnb listings. Our team handles every aspect of the rental process—from guest communication and check‑ins to cleaning coordination and property maintenance—ensuring a seamless experience for both guests and property owners.

Responsibilities

• Guest Communication & Support: respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com, etc.).
• Manage booking requests, changes, and cancellations.
• Provide guests with check‑in/check‑out instructions, house rules, and local recommendations.
• Handle emergency or escalated guest concerns with professionalism and care.
• Booking & Calendar Management: monitor and manage availability calendars to prevent double bookings.
• Ensure pricing and minimum stay settings are correct across platforms.
• Coordinate with cleaning teams and maintenance based on bookings.
• Administrative & Operational Tasks: organize and track guest reviews, performance metrics, and occupancy rates.
• Maintain documentation for expenses, guest issues, and work orders.
• Assist in updating property descriptions, photos, and listing information.
• Help with vendor communication (cleaners, handymen, etc.).
• Call Management: answer or return calls related to guest inquiries, vendor coordination, or emergency issues.
• Act as the first point of contact for general inquiries and escalates when needed.

Requirements

• Prior 2–3 years experience as a Virtual Assistant for short‑term rentals (required).
• Familiarity with Airbnb, Vrbo, Booking.com, and channel management tools.
• Excellent written and verbal English communication skills.
• Strong organizational and multitasking abilities.
• Availability to respond to messages and calls during business hours, with some flexibility for urgent matters.
• Tech‑savvy – able to use online tools, spreadsheets, and mobile apps efficiently.

Nice to Have

• Experience with property management systems (e.g., Hostaway, Guesty, Lodgify).
• Knowledge of customer service practices in hospitality.
• Ability to work across time zones if needed.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Technology, Information and Internet

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Location: Montreal, Quebec, Canada

Salary: CA$55,000.00 – CA$65,000.00