Customer Care Specialist - M/W

Dayuse.com; Montreal; Hybrid; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive healthcare plan

Career opportunities in a growing environment

Remote work 2 days/week after 6 weeks

Job summary

A leading company in the hospitality sector is seeking a Customer Care Specialist in Montreal. This role involves managing relationships with guests and hotels, ensuring high levels of satisfaction, and utilizing your bilingual skills. If you're dynamic and experienced in hospitality, this full-time position offers career growth and a competitive salary in a fast-paced environment.

Qualifications

• Experienced in North American business culture.
• Experience in hospitality roles such as front desk or guest relations.
• Ability to manage busy workloads.

Responsibilities

• Liaise between guests and hotels for reservations and special requests.
• Process reviews, complaints, and manage guest satisfaction.
• Collaborate with account managers to optimize partner performance.

Skills

Fluency in English

Fluency in French

Communication

Diplomacy

Prioritization

Tools

Google Suite

Microsoft Office

Excel

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Dayuse.com

Our Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.

This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Coordination of reservation requests including eventual book-out situations
• Processing reviews, complaints, and claims via several online tools and CRMs
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

So if you are:

• fully fluent English and French
• experienced/familiar with North American business culture
• an excellent communicator and have a strong sense of diplomacy
• a former hospitality worker: front desk, guest relations, or reception is ideal
• at ease with internet tools including Google Suite, Microsoft Office, Excel, etc.
• dynamic, reactive, and able to prioritize busy workloads

You'll get:

• Contract: Full time permanent position (CDI)
• Compensation: 40-50K$/year + bonus for each week-end worked
• Start: ASAP
• Shift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shift
• Days off: 2 per week, on weekdays or week-ends depending on the shift
• Location: Montreal
• Remote working 2 days/week after 6 weeks
• The package includes a comprehensive healthcare plan
• Career opportunities in a fast-paced, rapidly growing environment!

Recruitment process:

• HR Call Interview
• Interview with Chief Sales Officer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

Referrals increase your chances of interviewing at Dayuse.com by 2x

Get notified about new Customer Care Professional jobs in Montreal, Quebec, Canada.

E-Commerce Customer Service Representative

Customer Service Representative - Part-Time

Mont-St-Hilaire, Quebec, Canada 2 weeks ago

St-Bruno-de-Montarville, Quebec, Canada 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.