VIP Ocean Freight Coordinator

COSCO SHIPPING CANADA

Mississauga

On-site

CAD 45,000 - 65,000

Full time

9 days ago

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Job summary

COSCO SHIPPING Lines (Canada) Inc. is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto.

We are seeking dynamic Customer Service Representatives, VIP, to champion our top corporate accounts, manage high-priority ocean container movements, and ensure world-class service delivery. This is a full-time role based on 37.5 hours per week, reporting to the Assistant General Manager of VIP Department of NAOC.

Qualifications

Post-secondary education in business, SCM, logistics, or related field.
1–3 years in ocean freight or logistics operations preferred.
Proficiency in Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
Experience providing enhanced VIP or Key account customer service is a plus.

Responsibilities

Serve as the primary customer service contact for designated VIP and Key Account shippers.
Provide end-to-end shipment visibility and proactive tracking across rail, ports, and inland transportation.
Coordinate with Operations, Documentation, Logistics, and Customer Service to resolve issues for VIP customers.
Collaborate with shippers, door operations teams, and service providers to resolve door delivery and inland issues.
Create and process third-party invoices for door move waiting time charges and other costs.
Coordinate with Global Service Center to facilitate VIP export booking processing and provide backup support.
Prepare customer-specific performance and shipment reports, including weekly reports for strategic accounts.