Customer Service Representative -Export Ocean Cargo

OOCL USA Inc; Vancouver; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Vacation

Paid Sick time

Medical, Dental, and Vision

Long-term Disability

Voluntary Supplemental Life

Education Assistance Program

Floating Holiday Pay

Job summary

OOCL USA Inc in Vancouver, BC, is seeking a Customer Service Representative – Export Ocean Cargo. The role handles export inquiries, bookings, and cross-functional coordination to ensure service quality.

You will respond to customer emails and calls, create and modify export bookings in our systems, and promote OOCL online tools. The position offers a competitive salary and comprehensive benefits in a collaborative office environment.

Qualifications

• Customer service experience
• Attention to detail
• Excellent verbal and written communication
• Knowledge of Microsoft Office Suite

Responsibilities

• Respond to customer inquiries for export cargo via email and phone
• Create, amend or transfer export bookings in systems
• Coordinate cross-functionally to manage customer expectations, equipment and space
• Promote OOCL online tools

Tools

Microsoft Office Suite

Job description

Customer Service Representative -Export Ocean Cargo

Customer Service Regular Full Time Outbound-Export Vancouver, Vancouver, BC, CA

Salary Range: $45,000.00 To $55,000.00 Annually

Customer Service Representative – Export Ocean Cargo

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.

Benefits for Customer Service Representative – Export Ocean Cargo Position:

• Paid Vacation
• Paid Sick time
• Medical, Dental, and Vision
• Long-term Disability
• Voluntary Supplemental Life
• Education Assistance Program
• Floating Holiday Pay, in addition to Federal Holidays

Job Responsibilities for Customer Service Representative – Export Ocean Cargo:

• Respond to customer inquiries for export cargo both via email and telephone
• Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
• Communicate cross functionally to manage customer expectation, equipment and space availability and escape to direct management as required
• Promote utilization of OOCL online tools

Preferred Skills:

• Knowledge of International Cargo Container Movement
• Critical Thinking and Problem Solving Skills
• Works well in a team environment
• Capable of managing multiple tasks simultaneously

Qualifications:

• Customer Service Experience
• Attention to detail, excellent verbal and written communication skills
• Knowledge of Microsoft Office Suite

The annualized base salary for this position ranges from $45,000.00 to $55,000.00 excluding fringe benefits. If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.

All employment is contingent upon the successful completion of a background check

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com .