VIP Gaming Revenue & Success Lead

Blazesoft; Vaughan; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Extended healthcare

Dental insurance

Vision insurance

Disability insurance

On-site parking

Company events

Job summary

Blazesoft is seeking a Customer Success and Revenue Manager to own the VIP segment, boosting retention, satisfaction, and revenue. You will design scalable VIP programs, personalize player experiences, and collaborate with marketing to craft exclusive offers. Strong communication with executives is essential.

The role demands strategic thinking, analytical rigor, and the ability to navigate a fast-paced gaming environment while maintaining confidentiality of VIP accounts.

Qualifications

• Bachelor’s degree in Business, Hospitality, or related field.
• Fluent, articulate English, written and spoken.
• Minimum 5 years in customer success, account management, VIP or high-value support in gaming or iGaming.
• Demonstrated ability to connect CS activities to revenue/retention outcomes.
• Customer-centric mindset with passion for VIP player experiences.
• Strong analytical and problem-solving skills for complex issues.
• Ability to handle sensitive VIP information with discretion.
• Proven track record working under pressure in a dynamic environment.
• Able to work independently and in a team, with executive-facing communication.

Responsibilities

• VIP Player Engagement: build and nurture relationships, deliver personalized support.
• Revenue and Retention Ownership: drive growth, retention, and lifetime value using data.
• Program Evolution: help design and roll out new VIP tiers, perks, and engagement models.
• Issue Resolution: handle escalated VIP issues with high problem-solving skills.
• Account Management: manage VIP accounts with accurate records and hands-on support.
• Exclusive Offers and Rewards: collaborate with marketing to craft exclusive VIP offers.
• Feedback and Insights: gather VIP feedback and share insights with leadership.
• Stakeholder Communication: present VIP performance and strategy to executives.

Skills

Strategic mindset

VIP relationships

Data-driven

Problem solving

Executive presentation

Independent & collaborative work

High-pressure resilience

Education

Bachelor's degree

Job description

Blazesoft is seeking a Customer Success and Revenue Manager to own the VIP segment, boosting retention, satisfaction, and revenue. You will design scalable VIP programs, personalize player experiences, and collaborate with marketing to craft exclusive offers. Strong communication with executives is essential.

The role demands strategic thinking, analytical rigor, and the ability to navigate a fast-paced gaming environment while maintaining confidentiality of VIP accounts.