VIP Client Services Team Lead

FanDuel; Edmonton; On-site; CAD 97,000 - 121,000; Full time

Benefits offered by this job

Extended medical, vision, and dental coverage

Life insurance

Disability insurance

Retirement program with employer contributions

Paid sick time

Job summary

A leading gaming company is seeking a VIP Manager to oversee a portfolio of high-value clients in Edmonton. The ideal candidate will have extensive experience in customer service and team management, with a deep understanding of the online gaming industry. Responsibilities include managing VIP relationships, mentoring a team, and ensuring compliance with responsible gaming protocols. This role offers a competitive salary of CAD 97,000 - 121,000, along with comprehensive benefits including medical coverage and incentive compensation.

Qualifications

• Minimum of 4 years of experience in high-end customer service.
• Experience managing a team is preferred.
• Knowledge of sports and/or experience in a regulated industry is a plus.

Responsibilities

• Manage and retain a portfolio of High Value Players.
• Mentor and develop a team of VIP Account Managers.
• Ensure responsible gaming and compliance in all activities.

Skills

Excellent verbal and written communication skills

Analytical skills and experience with Excel

People management

Customer service

Knowledge of online gaming industry

Job description

A leading gaming company is seeking a VIP Manager to oversee a portfolio of high-value clients in Edmonton. The ideal candidate will have extensive experience in customer service and team management, with a deep understanding of the online gaming industry. Responsibilities include managing VIP relationships, mentoring a team, and ensuring compliance with responsible gaming protocols. This role offers a competitive salary of CAD 97,000 - 121,000, along with comprehensive benefits including medical coverage and incentive compensation.