VIP Client Experience Manager (Hybrid)

Omaze; Calgary; Hybrid; CAD 97,000 - 121,000; Full time

Benefits offered by this job

Extended medical coverage

Vision and dental coverage

Life insurance

Retirement program with employer contributions

Paid sick time

Job summary

A leading mobile gaming company in Canada is seeking a VIP Manager responsible for managing high-value clients and a team of VIP account managers. This position entails building strong customer relationships, providing excellent service, and meeting targets. Ideal candidates will have over four years in high-end customer service, excellent communication skills, and a passion for the online gaming industry. Join a dynamic team and enjoy various benefits including medical coverage, retirement contributions, and cash bonuses.

Qualifications

• Minimum of 4 years of experience in high-end customer service.
• Knowledge of online gaming industry is essential.
• Ability to work non-traditional business hours.

Responsibilities

• Manage and retain a portfolio of High Value Players.
• Develop relationships and offer tailored rewards.
• Mentor and develop a team of VIP Account Managers.

Skills

Excellent verbal and written communication skills

Confident and people-focused personality

Excellent analytical skills

Passionate about providing top-level service

Education

Experience managing a team

Tools

Excel

Job description

A leading mobile gaming company in Canada is seeking a VIP Manager responsible for managing high-value clients and a team of VIP account managers. This position entails building strong customer relationships, providing excellent service, and meeting targets. Ideal candidates will have over four years in high-end customer service, excellent communication skills, and a passion for the online gaming industry. Join a dynamic team and enjoy various benefits including medical coverage, retirement contributions, and cash bonuses.