VIP Account Manager

Bally's; Toronto; Ibrido; CAD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Bally's Corporation in Toronto is seeking a Marketing - Player Development professional to own and grow a VIP portfolio. You will deliver white-glove service, onboard new VIPs, and drive loyalty and incremental play across casino, sports betting, and beyond.

The role requires 3-5 years in VIP hosting, outbound sales, or related fields, with a track record of exceeding targets. Expect a hybrid schedule, travel up to ~25%, and a dynamic, high-performance environment.

Competenze

• 3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing.
• Casino, sports, hospitality and/or entertainment industry experience preferred.
• Track record as a top performer who consistently exceeds targets.
• Competitive sales mindset with a hunter's drive and a closer's instinct.
• Entrepreneurial and self-motivated, never satisfied with second place.
• Cool under pressure and comfortable owning targets.
• Flexible schedule to be there when your players are playing, including evenings, weekends and events.
• Willingness to travel regularly for VIP events and activations (~25%).

Mansioni

• Own a portfolio of high-value VIPs. Deliver white-glove service and build 1:1 relationships that drive loyalty and incremental play.
• Grow share of wallet across casino, sports betting and beyond; onboard new VIPs to the program.
• Bring in new VIPs and compete to win them from other brands.
• Win back inactive players with timely, compelling offers.
• Create unforgettable moments with exclusive digital experiences and perks.
• Grow portfolio revenue, deposits and active players beyond targets.
• Collaborate with Marketing, Product, CRM and Operations on VIP campaigns and player experience.
• Prioritize player well-being and work with Responsible Gaming to stay compliant.
• Share market feedback and product ideas to improve the program.

Conoscenze

VIP hosting

Outbound sales

Relationship management

Marketing

Descrizione del lavoro

Job Category: Marketing - Player Development

Requisition Number: VIPAC012301

• Posted : November 3, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Toronto, ON M5H3G8, CAN

Responsibilities:

• Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
• Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
• Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
• Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
• Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
• Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
• Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
• Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
• Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.

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Salary Range : $70,000 to $90,000 CAD

#LI-OP1

Preferred

3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing

Casino, sports, hospitality and/or entertainment industry experience preferred

Track record as a top performer who consistently exceeds targets

Competitive sales mindset with a hunter's drive and a closer's instinct

Entrepreneurial and self-motivated, never satisfied with second place

Cool under pressure and comfortable owning targets

Flexible schedule to be there when your players are playing, including evenings, weekends and events

Willingness to travel regularly for VIP events and activations (~25%)