Victim Services Worker

Maple Ridge Pitt Meadows Community Services; Maple Ridge; On-site; CAD 39,000 - 43,000; Part time

Benefits offered by this job

Criminal Record Check

First Aid/CPR training

Driver’s license required

Job summary

Maple Ridge Pitt Meadows Community Services is seeking a Victim Services Worker to provide trauma-informed, culturally responsive support to individuals and families impacted by crime, violence, and abuse.

You will offer information about justice processes, emotional support, advocacy, and referrals, guiding participants from initial contact through follow-up while collaborating with community partners to ensure access to services.

Qualifications

• Two-year diploma or degree in a related human-service field or equivalent
• Experience supporting individuals impacted by violence, trauma, abuse, or involvement in the justice system
• Experience working with community resources and service systems
• Additional education or training in trauma-informed practice, victim services, family violence, sexual violence, child abuse, or justice-system support is an asset

Responsibilities

• Provides clear and accessible information about police, legal, and court processes to support understanding and informed decision-making.
• Provides respectful emotional support that recognizes impacts of trauma, violence, and abuse.
• Assists participants with practical needs, including completing Crime Victim Assistance Program applications and related documentation.
• Accompanies participants to police interviews, court appearances, and other justice-related appointments when requested.
• Connects participants with appropriate community, medical, counselling, and other support services.
• Makes referrals and follows up to support access to and engagement with services.
• Coordinates with emergency and community services when safety concerns are elevated, respecting confidentiality and consent.
• Supports community awareness of the Community-Based Victim Services program and available services.
• Applies trauma-informed, culturally responsive, and person-centred approaches to service delivery.

Skills

Knowledge of justice-system processes

Trauma-informed approach

Communication skills

Advocacy

Documentation skills

Time management

Team collaboration

Independent work

Education

Two-year diploma or degree in related human service field

Job description

VictimServices Worker

Under the direction of the Supervisor,Community-Based Victim Services, the Victim Services Worker providestrauma-informed, culturally responsive, and person-centred support toindividuals and families impacted by crime, violence, and abuse.

The position provides justice-relatedinformation, emotional support, practical assistance, advocacy, and referralsto individuals and families impacted by power-based crimes, including intimatepartner violence, sexual violence, child abuse, criminal harassment, stalking,threats, and other forms of violence. The Victim Services Worker supportsparticipants from initial contact through follow-up, helping them understandjustice-system processes, navigate services, address barriers, and accessmeaningful community supports.

ACCOUNTABILITIES

• Provides clearand accessible information about police, legal, and court processes tosupport understanding and informed decision-making.
• Provides respectful emotional support that recognizes the impacts of trauma,violence, and abuse.
• Assistsparticipants with practical needs, including completing Crime VictimAssistance Program applications, victim impact statements, and relateddocumentation.
• Accompaniesparticipants to police interviews, court appearances, and otherjustice-related appointments when requested.
• Connectsparticipants with appropriate community, medical, counselling, and othersupport services.
• Makes referralsand follows up to support access to and engagement with services.
• Coordinateswith emergency and community services when safety concerns are elevated,in accordance with confidentiality, consent, and organizationalrequirements.
• Supportscommunity awareness of the Community-Based Victim Services program and theservices available.
• Appliestrauma-informed, culturally responsive, and person-centred approaches toservice delivery.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of justice-system processes, policeand court procedures, and community-based victim services.
• Knowledge of trauma, violence, abuse, and theirimpacts on individuals and families.
• Ability to work collaboratively withparticipants to identify safety concerns and develop practical safetyplans.
• Ability to establish and maintain respectfulrelationships with participants, community partners, and justice-systemprofessionals.
• Strong verbal and written communicationskills.
• Demonstrated ability to provide advocacy,practical assistance, referrals, and service coordination.
• Demonstrated ability to maintain accuratedocumentation, client records, and program statistics.
• Ability to manage competing priorities andcomplete follow-up activities in a timely manner.
• Ability to work independently while consultingwith the Program Supervisor as needed.
• Ability to contribute effectively within acollaborative team environment.

QUALIFICATIONS

Education, Training and Experience

• Two-year diploma or degree in a related humanservice field, or an equivalent combination of education and experience.
• Experience supporting individuals impacted byviolence, trauma, abuse, or involvement in the justice system.
• Experience working with community resourcesand service systems.
• Additional education or training intrauma-informed practice, victim services, family violence, sexual violence,child abuse, or justice-system support is considered an asset.

Additional Requirements:

• Criminal Record Check is required.
• Current First Aid and CPR Certificate.
• Valid and unrestricted Class 5 BC Driver’sLicense with access to a safe and reliable vehicle.
• Willingnessand ability to use a personal vehicle for work purposes.
• Acceptable Driver’s Abstract (providedannually).
• Positionrequires Union Membership.

Shift/Schedule/Hoursper week: Temp PT; 33 hours per week until return of the incumbent

Wage/Salary: $29.22/hour

Grid Level: 11

Expected Start Date: ASAP

Application Deadline: Position will remain open until filled

We are committed to recruiting adiverse workforce that represents the communities we proudly serve, whileencompassing the principles of equity, inclusion and diversity. We stronglyencourage applications from people of colour, Indigenous Peoples, persons withdisabilities, people of all gender expressions and sexual orientationsincluding queer, trans, and two-spirit people. In our words and actions, werecognize the challenges for those facing inequalities, while acknowledging ourprivilege, as we continuously strive to remove bias and reduce barriers thatindividuals may experience in the hiring and job-seeking process. We invitefeedback from all applications who apply for roles within the Agency.