Supervisor - Community-Based Victim Services

Maple Ridge Pitt Meadows Community Services; Maple Ridge; On-site; CAD 19,000 - 51,000; Full time

Job summary

MAPLE RIDGE/PITT MEADOWS COMMUNITYSERVICES is seeking a Supervisor for Community-Based Victim Services in Maple Ridge, BC. This hands-on leadership role oversees a trauma-informed, client-centered program and supports individuals affected by power-based crimes, violence, and abuse.

Responsibilities include supervising staff, managing caseloads, coordinating referrals, and ensuring program quality, contract compliance, and reporting.

Qualifications

• Two-year diploma in social work or related field.
• Three years of direct victim services experience; at least one year in supervision.
• Knowledge of the criminal justice system and victim services legislation.
• Trauma-informed, strengths-based, person-centered practice.
• Ability to lead, coach and supervise staff.
• Experience building relationships with community agencies and partners.
• Knowledge of program planning, budgeting, contracts, and evaluation.
• Strong communication and organizational skills.
• Criminal Record Check required and Class 5 Driver’s License.

Responsibilities

• Carry an active client caseload and provide trauma-informed victim services.
• Provide leadership and supervision to program staff with coaching and case consultation.
• Support staff development through recruitment, orientation and training.
• Monitor client needs, caseloads, and program outcomes for continuous improvement.
• Support program planning, evaluation and quality improvement initiatives.
• Oversee program finances, contracts and reporting requirements.
• Build and maintain strong community partnerships to support coordinated services.
• Ensure documentation meets contractual, privacy, and legislative requirements.

Education

Two-year diploma in social work or related field

Job description

MAPLE RIDGE/PITT MEADOWS COMMUNITYSERVICES

CAREER OPPORTUNITY

Supervisor,Community-Based Victim Services

Program Details

• Program / Department: Community-Based Victim Services (CBVS) ·Reports to the Manager, Community Programs
• Employment status: Regular, Full-time (35 hours per week)
• Location: Maple Ridge, BC (Onsite)
• Hours / Schedule: Flexible Schedule
• Compensation: Wage Grid 14 - $37.03 per hour
• Posting eligibility: Open to internal and external applicants
• Posting closes: Internal Close Date – November 12, 2026, at 4:30PM

About the Opportunity

Reporting to the Manager, Community Programs, the Community-Based Victim Services (CBVS) Supervisor is a working supervisor responsible for an active client caseload, day-to-day program operations, staff supervision, service quality, and continuous improvement. The position supports individuals and families impacted by power-based crimes, including intimate partner violence, sexual violence, child abuse, criminal harassment, stalking, and other forms of violence.

The Supervisor provides trauma-informed, culturally responsive, person-centered services, including emotional and practical support, safety planning, advocacy, referrals, justice system navigation, court support, and assistance accessing victim benefits and community resources. Working collaboratively with justice, health, Indigenous, and community partners, the Supervisor promotes coordinated services and equitable access to supports.

What You’ll Do

OurCommitment to Inclusion

• Carryan active client caseload and provide direct, trauma-informed victim servicesto people impacted by power-based crimes and violence, including emotional andpractical support, safety planning, advocacy, information and referrals,justice-system navigation, court preparation and accompaniment, and assistanceaccessing victim-related benefits and community resources
• Provideleadership and supervision to program staff, including assigning and monitoringwork, providing coaching and case consultation, supporting problem-solving, andconducting regular supervision and performance conversations
• Supportstaff development and team effectiveness through recruitment, orientation,training, regular team meetings, and identification of ongoing learning andcompetency-development needs
• Monitorclient needs, caseloads, court schedules, service trends, and program outcomesto ensure services remain responsive and effective and to identifyopportunities for continuous improvement
• Supportprogram planning, evaluation, and quality improvement, including maintainingprogram resources, gathering client feedback and outcome data, identifyingservice gaps, and recommending improvements to practices and processes
• Overseeprogram financial, contractual, and reporting requirements, includingmonitoring expenditures, funding agreements, service targets, programstatistics, and reporting requirements
• Buildand maintain strong community partnerships with police, Crown Counsel,probation services, child welfare, health professionals, Indigenous andcommunity organizations, and other service partners to support coordinated andaccessible services
• Ensureprogram documentation and practices meet organizational, contractual,accreditation, privacy, and legislative requirements, while maintaining currentknowledge of the criminal justice system and legislation affecting victimservices

What You Bring to the Role

• Aminimum two-year diploma in social work, criminology, psychology, counselling,victim services, or a related human services field
• Atleast three years of recent, related experience providing direct services toindividuals impacted by power-based crimes and violence, including at least oneyear of supervisory or administrative experience
• Knowledgeof the criminal justice system, court processes, and legislation related tovictim services
• Strongunderstanding of trauma-informed, strengths-based, and person-centeredpractices, particularly in supporting individuals impacted by power-basedcrimes and violence
• Demonstratedability to lead, coach, and support staff, while building a collaborative andaccountable team
• Experiencebuilding effective relationships withcommunity agencies, justice partners, andother professionals
• Knowledgeof program planning, budgeting, contract administration, and program evaluation
• Strongcommunication, organization, problem-solving, and decision-making skills, alongwith proficiency in Microsoft Office, databases, and electronic records systems
• Asatisfactory Criminal Record Check under the BC Criminal Records Review Act
• Class5 Driver’s License is required for this position to travel and transportclients to court sessions

We are committed to creating an inclusiveworkplace where people feel respected, supported, and able to contribute. Wewelcome applicants with diverse identities, abilities, backgrounds, and livedexperiences and value a workforce that reflects the communities we serve.Accommodation is available throughout the recruitment process and requests willbe treated confidentially.