Crisis Response Worker

CivicInfo BC; Vancouver; On-site; CAD 42,000 - 59,000; Part time

Job summary

CivicInfo BC is seeking an Auxiliary Victim Services worker in Vancouver to provide crisis intervention and direct support to crime and trauma victims. The role covers evenings, weekends, and holidays, with on-call availability and 12% in lieu of benefits.

You will connect victims with counselling, financial assistance, and legal resources, document services, and collaborate with police and other agencies to coordinate emergency responses.

Qualifications

• Minimum two years’ direct crisis intervention experience.
• Direct experience in Victim Services preferred.
• Knowledge of crisis intervention practices and community resources.

Responsibilities

• Attend police crisis scenes to provide emotional support to victims, witnesses and family members.
• Make referrals to counselling, financial assistance, and legal services.
• Document all services provided and perform related admin tasks.

Skills

Crisis intervention

Victim support

Documentation

Interagency liaison

Communication

Education

High school diploma with social science courses

Degree in social sciences (psychology or social work)

Tools

BC driver’s licence

Enhanced security clearance

Job description

Unit Victim Services Unit, Diversity, Community & Indigenous Relations Section

Status Auxiliary / Casual – On Call

Hours of Work Evenings / Weekends / Stat Holidays

Salary Pay Grade 19 - $36.57 per hour with 12% in lieu of benefits

Competition End Date Tuesday, November 10, 2026

Responsible for providing direct support services to crime and trauma victims and witnesses.

• Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, contacts family members, arranges for emergency transportation; liaises with other agencies on scene to provide practical support and assistance as needed
• Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
• Documents all services provided to clients and performs related administrative duties
• Attends staff meetings and any mandatory training
• Contacts supervisor for consultations for major police incidents
• Other related duties and responsibilities as assigned

Knowledge, Skills, and Abilities

• Considerable knowledge of the rules and regulations governing program activities
• Considerable knowledge of the practices and techniques of crisis intervention and follow-up support as related to the work performed
• Sound knowledge of available community resources
• Working knowledge of court and police procedures as they relate to the work performed
• Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances
• Ability to prepare records related to the work
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts

Experience
Required

• Minimum two years’ direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc. or an equivalent combination of training and experience

Preferred

• Direct experience in Victim Services as a paid Victim Services worker

Education
Required

• High school diploma, supplemented by additional courses in the field of social science, plus considerable related experience

Preferred

• Degree in the field of social sciences such as psychology or social work

Other Requirements

• Valid Class 5 BC driver’s licence, with a satisfactory driver’s abstract
• Ability to arrive at 2120 Cambie Street within 30 minutes of being requested
• Ability to cover various shifts, as the Unit operates 24/7
• Pass and maintain an enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years
• Ability to work in an environment with an Accredited Facility Dog present
• Access to a cell phone for deployment purposes

Selection Process
Shortlisted applicants will be required to pass a written exam prior to moving on to the interview stage.
NoteThis position falls under the jurisdiction of Teamsters Local 31.