Victim Services Program Coordinator

Terrace; Terrace; On-site; CAD 65,000 - 90,000; Full time

Job summary

The City of Terrace is seeking a Program Coordinator for the Victim Services Program to plan, coordinate and administer daily services. You will supervise staff, ensure service delivery aligns with guidelines, and produce required reports.

Collaboration with RCMP and community partners is essential to provide timely support to victims and witnesses. The role involves outreach, training, and presenting information on victims’ rights and available resources within the community.

Qualifications

• Bachelor's degree in social work or related field, or equivalent experience.
• Minimum of 2 years in victim services or related field with direct client support.
• Strong interpersonal and communication skills with community partners.
• Knowledge of the criminal justice system and victim resources.
• Ability to work independently, manage priorities and meet deadlines.
• Commitment to trauma-informed, victim-centered service delivery.

Responsibilities

• Plan, coordinate and manage daily administration of the Victim Services Program.
• Monitor operating budget and prepare required statistical reports.
• Supervise and review staff delivering direct support to victims and witnesses.
• Provide training and supervision to staff, including onboarding.
• Liaise with RCMP, government and community partners to coordinate services.
• Deliver outreach and presentations to raise awareness of victim needs.

Skills

Staff supervision

Victim services

Interpersonal communication

Budget monitoring

Education

Bachelor's degree in social work or related field

Job description

FUNCTION:

This is specialized work carried out in an RCMP Detachment involving planning, coordinating, implementing a program which provides immediate and follow-up assistance to victims and witnesses of crime and trauma. The Program Coordinator provides supervision to one or more staff members and liaises with RCMP members and related community services agencies to ensure victims and witnesses receive the necessary support and resources.

REPORTS TO:

• Executive Assistant/Office Manager – Terrace R.C.M.P. Detachment
• Director of Administration/Corporate Officer
• Officer in Charge – Terrace R.C.M.P. Detachment

SUBORDINATE POSITIONS:

• Assistant Coordinator – Victim Services Program

GENERAL RESPONSIBILITIES:

1. Plans, coordinates and implements the daily administration of the Victim Services Program; ensures that service delivery conforms to program guidelines, objectives and service levels. Prepares and submits statistical reports as required. Evaluates program requirements and recommends the development of new services or adjustment of current services provided depending on capacity and resource levels with superiors.
2. Monitors the Victim Services operating budget.
3. Plans, assigns, supervises and reviews the work of staff engaged in providing direct support services to crime and trauma victims and witnesses to ensure appropriate and consistent service delivery. Provides ongoing supervision, coaching and guidance of program staff.
4. Participates in the screening and interview process of new staff members. Develops and delivers training programs for staff.
5. Liaises with RCMP members and a variety of government and community services and partners to coordinate work efforts. Represents the Victim Services Program on a variety of committees.
6. Participates in community outreach and education initiatives to raise awareness of the needs of victims in the community and the role of Victim Services. Provide presentations on the role of victim services as needed.
7. Provide direct client services, which include crisis intervention, support, information, referrals and safety planning. Support clients through the criminal justice system including court attendance as required. Provide information and support to victims on their rights under the British Columbia Victims of Crime Act.

QUALIFICATIONS:

1. Bachelor's degree in social work, psychology, or a related field, or equivalent experience.
2. A minimum of 2 years of experience working in a victim services or related field, including experience providing direct support to victims of crime and trauma.
3. Strong interpersonal and communication skills, with a demonstrated ability to build relationships and establish trust with victims, community partners, and other stakeholders.
4. Knowledge of the criminal justice system and community resources for victims, including legal, medical, and mental health services.
5. Ability to work independently, manage priorities, and meet deadlines in a fast-paced and changing environment.
6. Passion for helping others and a commitment to promoting a trauma-informed and victim-centered approach to services
7. Enhanced R.C.M.P. Security Clearance
8. Valid BC Drivers License

The above statement is a general description of the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

The City of Terrace is committed to fostering an inclusive, respectful, and equitable workplace that reflects the diversity of the community we serve. We encourage applications from all qualified individuals.