Program Manager

York Region Centre for Community Safety; Markham; On-site; CAD 63,000 - 77,000; Full time

Job summary

The Program Manager at York Region Centre for Community Safety (YRCCS) oversees the delivery, coordination, and continuous improvement of trauma-informed, survivor-centred services for individuals affected by intimate partner violence, domestic violence, sexual violence, and human trafficking.

Reporting to the Executive Director, this role leads staffing, partnerships, program development, data reporting, and community education while ensuring alignment with organizational priorities and best

Qualifications

• Five years of relevant experience in social services with trauma-informed, anti-racist approaches.
• Minimum one year of supervision experience with leadership responsibilities.
• Current registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
• Strong knowledge of intimate partner violence, domestic violence, and human trafficking.
• Ability to travel within York Region and work evenings as needed.

Responsibilities

• Oversee daily program operations and ensure trauma-informed, survivor-centred service delivery.
• Supervise and mentor frontline staff, students, and volunteers including performance management.
• Develop and implement procedures to ensure high-quality services.
• Identify and maintain partnerships to address service gaps and improve coordination.
• Lead program development, evaluation, and continuous quality improvement initiatives.
• Oversee data collection, analysis, and reporting to monitor performance.
• Develop and deliver public education initiatives and community training.
• Represent YRCCS on community committees and partnerships.
• Provide leadership in crisis de-escalation and risk assessment.

Skills

Trauma-informed approach

Leadership & supervision

Partnership development

Program development

Communication skills

Conflict resolution

Organizational strategy

Data analysis

Bilingual ability

Education

Degree or diploma in Social Work or related discipline

Tools

Microsoft Office

Databases

Information management systems

Job description

The Program Manager is responsible for overseeing the effective delivery, coordination, and continuous improvement of service at York Region Centre for Community Safety (YRCCS) and works closely with the Executive Director in supporting organizational priorities. The Program Manager plays a key role in strengthening existing partnerships, developing new collaborative initiatives, identifying service gaps, and advancing integrated service responses for individuals experiencing intimate partner violence, domestic violence, sexual violence, and human trafficking. The position also supports public awareness of YRCCS s ervices and issues related to intimate partner violence and gender-based violence.

Expected Compensation: $70,000 per year.

• Employment Type: Full-time

Key Responsibilities

• Oversee daily program operations, ensuring effective, coordinated, trauma-informed, and survivor-centred service delivery aligned with YRCCS's mission and vision
• Supervise, mentor, and support frontline staff, students, and volunteers, including performance management, professional development, case consultation, and crisis intervention
• Develop, review, and implement organizational and operational procedures and service delivery protocols to ensure consistent, effective, and high-quality services
• Identify, establish, and maintain strategic partnerships with community organizations and stakeholders to address service gaps, strengthen service integration, and improve coordinated responses to intimate partner violence
• Lead program development, evaluation, and continuous quality improvement initiatives to enhance service accessibility, operational efficiency, and service user outcomes
• Oversee database administration, data collection, statistical analysis, and reporting to monitor program performance, support evaluation, and inform organizational decision-making
• Develop and facilitate public education initiatives, community workshops, and professional training to increase awareness of YRCCS services and issues related to intimate partner violence and gender-based violence
• Represent YRCCS on community committees, working groups, and collaborative initiatives, including involvement with the VOICES Committees and chairing the Supervisory Partner Committee, to strengthen sector relationships and address systemic barriers affecting survivors
• Provide leadership and guidance in managing complex and high‑risk situations, including crisis de‑escalation, risk assessment, safety planning, and coordinated responses with community partners
• Collaborate with the Executive Director on strategic planning, organizational priorities, new initiatives, and operational improvements to support the continued growth and effectiveness of YRCCS
• Act as emergency backup for staff in day‑to‑day operations
• Perform other activities as authorized by the Executive Director

Qualifications & Experience

• Degree or diploma in Social Work, Social Service Work, or a related discipline, with a strong understanding of professional ethics and boundaries
• Current registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), with active registration maintained throughout employment
• Minimum of five years of relevant experience in the social services sector, working with diverse populations using trauma-informed, anti‑racist, and anti‑oppressive approaches
• Minimum of one year of experience supervising staff, with demonstrated leadership and team management skills
• Strong knowledge of intimate partner violence, domestic violence, family violence, human trafficking, and the complex needs of survivors
• Demonstrated experience in program development, quality improvement, partnership development, and coordinated service delivery
• Excellent written and verbal communication, interpersonal, and conflict resolution skills, with the ability to engage effectively with survivors, staff, and community partners
• Strong organizational, strategic planning, and problem‑solving skills, with the ability to manage competing priorities and work independently
• Ability to remain calm, professional, and adaptable when responding to complex situations, crises, and changing operational needs
• Strong computer and administrative skills, including proficiency in Microsoft Office applications, databases, and information management systems
• Proficiency in a second language is an asset
• Flexibility to work evening hours and travel throughout York Region as required
• Satisfactory and current Vulnerable Sector Screening
• Three professional references, preferably from the social services sector

Use of Artificial Intelligence in Hiring

We use no AI in our recruitment process. Artificial intelligence is not used to screen, assess, or select applicants for this role.

Accessibility & Equal Opportunity

We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request at any stage of the hiring process.