Assistant Director of Operations (Nisku, AB)

Collage; Nisku; On-site; CAD 75,000 - 89,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP sharing

Paid time off

Work vehicle provided

Hybrid work model

Professional development

Job summary

The Central Alberta Regional Victim Serving Society (CARVSS) seeks an Assistant Director of Operations to oversee front-line victim services across the South Division. This role leads staff, monitors service delivery, and ensures compliance with privacy and program guidelines.

Reporting to the Director of Regional Operations, the ADO coordinates staff training, policy implementation, and stakeholder engagement with RCMP, Crown prosecutors, and partner agencies. A hybrid role requiring travel.

Qualifications

• Post-secondary education in human services, social services, business management, leadership, or related field.
• Minimum of three (3) years of experience in social services, human services, or victim services.
• Minimum of two (2) years of leadership/supervisory experience, preferably managing large and diverse teams.

Responsibilities

• Supervise and support Court & Support Navigators.
• Oversee scheduling, recruitment, and training of front-line service team members.
• Provide coaching, mentorship, and performance evaluations for staff.
• Foster a positive and collaborative team environment, ensuring adherence to organizational policies.
• Liaise between RCMP members, staff and the CPSS, as required.

Skills

Leadership

Problem-solving

Conflict resolution

Communication

Advocacy

Education

Human Services related field

Leadership training

Tools

Microsoft Office

Job description

Assistant Director of Operations (Nisku, AB)

CPSS Full Time Nisku, AB Hybrid $74,587.50 - $89,138.97 CAD per year

The Central Alberta Regional Victim Serving Society (CARVSS) provides a broad range of services under the Victims of Crime and Public Safety Act and Regulation, in partnership with the Government of Alberta (GoA), the Alberta RCMP, specialized and community-based victim serving organizations, municipalities, and other local agencies. CARVSS assists victims of crime and tragic circumstances throughout the criminal justice process by providing the core services of information, support, and referrals; and supports communities by providing resources and support to people undergoing loss and tragic circumstances.

The CARVSS’s service delivery region includes the following Detachment areas: Bashaw, Beaumont, Blackfalds, Breton, Camrose (rural), Devon, Fort Saskatchewan, Innisfail, Leduc, Maskwacis, Morinville, Parkland (Spruce Grove & Stony Plain), Ponoka, Rimbey, Rocky Mountain House, St. Albert, Sylvan Lake Thorsby, and Wetaskiwin.

The Opportunity

CARVSS is seeking a highly skilled and motivated Assistant Director of Operations (ADO) to oversee and manage front-line victim services staff in the South Division of our region, which includes: Bashaw, Blackfalds, Camrose (rural), Innisfail, Maskwacis, Ponoka, Rimbey, Rocky Mountain House, Sylvan Lake, Thorsby, and Wetaskiwin.

Reporting to the Director of Regional Operations, the ADO provides leadership, supervision, and operational oversight to front-line staff and volunteers, ensuring high-quality, victim-centered services, and also includes policy implementation, staff training, community outreach, and stakeholder engagement to improve support for victims across our service area.

This position is part of a team of Centralized Professional Support Staff (CPSS) that perform the core administrative functions of the organization.

Key Responsibilities

Leadership & Team Management

• Supervise and support Court & Support Navigators
• Oversee scheduling, recruitment, and training of front-line service team members.
• Provide coaching, mentorship, and performance evaluations for staff.
• Foster a positive and collaborative team environment, ensuring adherence to organizational policies.
• Liaise between RCMP members, staff and the CPSS, as required.

Operational Management

• Oversee daily front-line operations, ensuring victims receive timely and appropriate support.
• Monitor service deliver to ensure compliance with privacy regulations, organizational policies, and the Victims of Crime and Public Safety Act.
• Manage victim referrals from the RCMP, Crown prosecutors, and other victim serving agencies, ensuring proper case assignment and management.
• Address client service concerns and complaints in accordance with CARVSS policies.

Community & Justice Partnership Development

• Serve as the primary point of contact for RCMP detachments within the assigned region.
• Support the fulfillment of RCMP partnership agreement requirements pertaining to service levels and office hours.
• Develop and maintain strong relationships with the RCMP, Crown prosecution services, courthouses, and community victim support organizations.
• Advocate for victims’ rights and work with justice partners to enhance service coordination.
• Support community outreach efforts, including educational programs, awareness campaigns, and training initiatives.

Policy & Compliance

• Ensure compliance with legislation, funding agreements, and program guidelines.
• Contribute to policy development and process improvements to enhance victim services.
• Maintain accurate and confidential records in the case management system.

Who You Are

You are a dedicated leader with experience in victim services, social services, and/or justice-related fields. You thrive in a fast-paced environment, excel at managing and empowering teams, and are passionate about advocating for victims’ rights.

Education & Experience

• Post-secondary education in Human Services, Social Services, Business Management, Leadership, or a related field.
• Minimum of three (3) years of experience in social services, human services, or victim services.
• Minimum of two (2) years of leadership/supervisory experience, preferably managing large and diverse teams.
• Experience working with justice system partners (RCMP, Crown prosecution, courts, etc.) is an asset.
• Strong leadership, problem-solving, and conflict resolution skills.
• Ability to navigate the justice system and advocate for victims.
• Strong interpersonal and communication skills to build relationship with partners and stakeholders.
• Experience in policy implementation, service coordination and program management.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Additional Requirements:

• Criminal Record & Vulnerable Sector Check
• Hybrid work model with frequent travel required, on a regular basis, to various RCMP detachment areas within the South Division of our region: Bashaw, Blackfalds, Camrose (rural), Innisfail, Maskwacis, Ponoka, Rimbey, Rocky Mountain House, Sylvan Lake Thorsby, and Wetaskiwin.
• Ability to attend the CARVSS Central Office located in Nisku, AB a minimum of once per week.
• Availability for occasional evening/weekend work for operational needs, meetings, training, or community events.

Why Join CARVSS?

• Competitive salary ($74,587.50 - $89,138.97 per year)
• Comprehensive health and dental benefits
• RRSP shared contribution retirement saving plan.
• Paid time off & professional development opportunities
• Work vehicle provided
• Meaningful work that makes a difference in the lives of victims