Vice President of Professional Services

MediSolution; Ontario; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading company in the utilities sector seeks a Vice President of Professional Services to enhance customer experience and oversee a dynamic professional services team. The successful candidate will drive measurable goals, innovation in service delivery, and maintain high customer satisfaction levels while presenting complex financial insights to senior management.

Benefits

Comprehensive Medical, Dental and Vision

3 weeks' vacation and 5 personal days

Employee stock ownership and RRSP matching programs

Lifestyle rewards

Flexible work options

Qualifications

• 5+ years of direct leadership experience in Professional Services.
• 10+ years in a professional services organization.
• Experience managing groups of 20 people or more.

Responsibilities

• Ensure performance against measurable goals for the professional services team.
• Collaborate with peers to maximize business effectiveness.
• Provide proactive customer follow-up and issue management.

Skills

Leadership

Team Management

Remote Team Management

Customer Satisfaction

Job description

Vice President of Professional Services page is loaded

Vice President of Professional Services

Apply locations Ontario, Canada Nova Scotia, Canada Remote - Alberta Remote - New Brunswick - 37.5 Remote - PEI - 37.5 time type Full time posted on Posted 30+ Days Ago job requisition id R0029902 The Vice President of Professional Services will have overall responsibility for the delivery of Harris and NorthStar products to our customers. You will work directly with the Executive Vice President, and collaborate with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth. What your impact will be:

Ensure performance against measurable goals for the professional services team in line with division growth and profitability targets. Regular monitoring & measuring of the priorities, providing coaching and guidance to team members as required. Collaborate with your peers in order to maximize the effectiveness of the business as a whole Relentlessly innovate and evolve our implementation strategy to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers. Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained. Obtain additional signed contracts from the customer base for services and products that will further enhance the customer experience with our products. Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability. Create a work environment that promotes learning, sharing and trust . Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins. Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets. Present financial, project, and customer satisfaction related presentations to senior management. Perform other duties and projects as assigned.

What we are looking for:

5+ years of direct leadership experience in Professional Services 10+ years of experience in a professional services organization Experience managing groups of 20 people or more; experience developing and promoting managers and leaders Demonstrated experience in managing distributed, remote teams Experience with remote delivery models and the delivery of cloud solutions Previous ownership and management of a P&L

What would make you stand out:

General management experience in a vertical market software company Experience in the energy or utilities sector

What we can offer:

• Comprehensive Medical, Dental and Vision
• 3 weeks ' vacation and 5 personal days
• Employee stock ownership and RRSP matching programs
• Lifestyle rewards
• Flexible work options

About us: Harris Utilities has been providing software solutions exclusively to Electric, Water, and Gas Utilities for more than 40 years.

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Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

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