Vice President of Professional Services

N. Harris Computer Corporation - CAD; Ottawa; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading software solutions provider in the utilities sector is seeking a Vice President of Professional Services. In this key leadership role, you will oversee service delivery, foster a performance-driven culture, and build effective strategies to enhance customer satisfaction and operational efficiency. The position requires extensive experience in leading professional services teams and an ability to manage remote operations effectively.

Benefits

Comprehensive Medical, Dental and Vision

3 weeks' vacation and 5 personal days

Employee stock ownership and RRSP matching programs

Lifestyle rewards

Flexible work options

Qualifications

• 5+ years of leadership experience in Professional Services.
• 10+ years in a professional services organization.
• Experience managing distributed, remote teams and cloud delivery.

Responsibilities

• Ensure performance against measurable goals for the professional services team.
• Develop operations-related plans to achieve customer satisfaction and revenue targets.
• Drive a motivated team, ensuring the highest level of customer satisfaction.

Skills

Leadership

Customer Satisfaction

Operations Management

Budgeting

Team Development

Job description

The Vice President of Professional Services will have overall responsibility for the delivery of Harris and NorthStar products to our customers. You will work directly with the Executive Vice President, and collaborate with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth. What your impact will be:

• Ensure performance against measurable goals for the professional services team in line with division growth and profitability targets. Regular monitoring & measuring of the priorities, providing coaching and guidance to team members as required.
• Collaborate with your peers in order to maximize the effectiveness of the business as a whole
• Relentlessly innovate and evolve our implementation strategy to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
• Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
• Obtain additional signed contracts from the customer base for services and products that will further enhance the customer experience with our products.
• Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
• Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
• Present financial, project, and customer satisfaction related presentations to senior management.
• Perform other duties and projects as assigned.

What we are looking for:

• 5+ years of direct leadership experience in Professional Services
• 10+ years of experience in a professional services organization
• Experience managing groups of 20 people or more; experience developing and promoting managers and leaders
• Demonstrated experience in managing distributed, remote teams
• Experience with remote delivery models and the delivery of cloud solutions
• Previous ownership and management of a P&L

What would make you stand out:

• General management experience in a vertical market software company
• Experience in the energy or utilities sector

What we can offer:

• Comprehensive Medical, Dental and Vision
• 3 weeks' vacation and 5 personal days
• Employee stock ownership and RRSP matching programs
• Lifestyle rewards
• Flexible work options

About us: Harris Utilities has been providing software solutions exclusively to Electric, Water, and Gas Utilities for more than 40 years.