Vice President, Global Professional Services Project Delivery

OpenText; Richmond Hill, Waterloo; On-site; CAD 150,000 - 220,000; Full time

Job summary

OpenText seeks a Vice President of Global Professional Service Project Delivery to lead project implementations, manage global professional services, and provide strategic vision. This role requires strong leadership skills, PMP certification, and a proven track record managing complex professional services for enterprise software solutions.

Qualifications

• Previous VP experience required.
• Experience with complex software professional services.
• 10+ years managing global/remote teams for enterprise software solutions.

Responsibilities

• Lead the implementation of projects for OpenText software solutions.
• Manage professional services globally and customer escalations.
• Develop project management policies and revenue forecasting.

Skills

Leadership

Organizational Skills

Requirements Negotiation

Education

PMP Certification

Job description

Hiring Manager: Mike Jacobs

Talent Acquisition Advisor: Mike Jacobs

Job Code Level: CGM5

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The Vice President, Global Professional Service Project Delivery will lead the implementation of projects for OpenText software solutions.

Reporting to Senior Vice President of Professional Services and serving as an integral member of the senior leadership team, this Vice President will manage all professional services globally, develop the project management policies, manage customer escalations, integrate into the sales bid process/review, and perform revenue and margin forecasting. The position will be front facing with the customers for projects being implemented with OpenText resources.

The Vice President, Professional Services Project Delivery will be a senior leader who can provide counsel to the Senior Vice President of Professional Services, manage the project and project methodology globally , lead program managers and, develop compelling thought leadership and implement new methods of making OpenText world class in Professional Services.

KEY RESPONSIBILITIES

• Responsible for the delivery of revenue and margin target for all projects globally
• Provide strategic vision and implementation of that vision for the project management of professional services project
• Lead the Project management methodology and delivery of projects
• Primary connection for practice leadership on staffing and delivering projects globally
• Manage customer escalations on projects.
• Forecast and take responsibility for revenue generation.
• Manage external consultants for Project management.
• Ensure bid review and cost estimates for program.

DESIRED OUTCOMES

• Ownership of the project management practice, revenue generated, and bid/scoping process.
• Implement a global thought leadership on improving practices and functions of PS delivery functions.
• Drive margin and efficiency change in the business, but standardizing delivery and practices
• Drive an expanded level of communication with OpenText customers through the project process.
• Improve awareness of trouble programs and proactively manage the risk and communication.

This leader is a project management leader with the leadership, gravitas, and presence to work with customer escalated contacts VP – C level communication.

IDEAL EXPERIENCE

Previous VP experience is required

Experience with and passion for delivering complex software professional services

• PMP certification
• Demonstrated ability to successfully plan, implement, and deliver software solutions to fortune 500 companies
• Managing complex requirements and customers

Demonstrated leadership and organizational skills with distributed teams:

• Organizing resources from both the Project management and the technical resources from technical practices inside of OpenText

Experience managing complex project and teams:

• 10+ years of managing global and remote teams for professional services on enterprise software solutions.
• Ability to identify, retain and grow talent
• Requirements negotiation skills

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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