VP of Professional Services

ROSS; Old Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player in business intelligence is seeking a VP of Professional Services to lead their solutions delivery business. This is a pivotal role that involves managing professional services staff and ensuring the profitability of the group. You'll be at the forefront of integrating services with sales processes and driving revenue goals. With a strong emphasis on communication and customer engagement, this position offers a unique opportunity to influence the direction of a respected organization recognized as one of the best companies to work for. If you possess extensive managerial experience and a passion for driving change, this is the role for you.

Qualifications

• 10+ years of managerial experience in a solution/services delivery environment.
• Bachelor’s degree in Computer Science or equivalent required.

Responsibilities

• Accountable for the profitability of the Professional Services Group.
• Participates in all aspects of the Selling Process including marketing and sales.

Skills

Excellent communication skills

Customer-facing skills

Knowledge of competitive market

Presentation skills

Interpersonal communication skills

Organizational skills

Experience in solution/services delivery

Management processes implementation

Multi-tasking skills

Bilingualism (English, French)

Education

Bachelor’s degree in Computer Science

Job description

Our client is a leader in business intelligence and analytics. Their software provides one integrated process for analyzing data from every source and gaining the predictive power to drive change at every level. This is your chance to join this great organization which has been included on Fortune's list of the "100 Best Companies to Work For" for seven straight years.

Reporting to the President, the VP Professional Services is responsible for all aspects of the solutions delivery business and manages professional services staff.

Responsibilities

1. Carries primary accountability for the profitability of the Professional Services Group.
2. Carries secondary responsibility for achieving all Revenue Goals (New Software, Renewal Software & Services Revenue).
3. Maintains a strong understanding of the external Business Intelligence market to ensure our solution offerings are based on real and quantifiable market demands.
4. Ensures that the Professional Services Group is tightly integrated and proactive in participating throughout all aspects of our Selling Process (marketing, sales, pre-sales, implementation, relationship management, etc.).
5. Handles all administrative duties related to managing staff and departmental budgets.
6. Actively participates as a member of the Senior Management team.

Skills:

1. Excellent communication and customer-facing skills, proven ability to work with our customers’ senior management levels.
2. Knowledge of the competitive market.
3. Proven presentation, interpersonal communication, and organizational skills, and proven ability to communicate our value proposition.
4. Extensive experience in progressively senior positions within a solution/services delivery environment.
5. Proven experience implementing effective management processes within complex environments.
6. Proven multi-tasking, time-management, project management, problem-solving, and team-building skills within complex environments.
7. 10+ years of progressively increasing managerial responsibility within an environment with technical staff.
8. Ability to travel regularly.
9. Bilingualism (English, French) is an asset.
10. A Bachelor’s degree in Computer Science, or equivalent.