Vice President of Operations

Northlake Financial; Barrie; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Benefits

EAP for wellness

Bonusly recognition platform

Job summary

Northlake Financial in Barrie, ON is seeking a results-driven Vice President of Operations to lead strategic and day-to-day initiatives across the organization. You will direct Originations, Collections, and Recovery, shape operational strategies, and drive scalable processes to support growth and profitability.

The ideal candidate has 10+ years of senior operational leadership, a strong track record in financial services, and deep expertise in budgeting, risk management, and regulatory

Qualifications

• 10+ years of progressive operational leadership experience in a senior role.
• Experience leading multiple departments and cross-functional teams.
• Strong understanding of financial performance, budgeting, and operational metrics.

Responsibilities

• Develop and execute operational strategies to support growth and profitability.
• Lead Originations, Collections, and Recovery departments and drive cross-functional collaboration.
• Establish, monitor, and optimize KPIs including funding, turnaround times, productivity, and costs.
• Oversee budgets, costs, and resource allocation to ensure efficient operations.

Skills

Leadership

Strategic thinking

Data analysis

Excel

Budgeting

Regulatory compliance

Cross-functional leadership

Education

Post-secondary education in Business Administration, Finance, Operations Management, or related field

Tools

Microsoft Office Suite

Job description

About Northlake Financial

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

About Northlake Financial

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Why Work for us?

Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Office Location: Barrie, ON (This role does not provide remote or hybrid work).

Position Overview

The Vice President of Operations is responsible for providing strategic and operational leadership across the organization, ensuring the efficient, compliant, and profitable execution of the company’s day-to-day operations. This role will develop and execute operational strategies, lead cross-functional teams, optimize processes and performance, and build scalable operations that support the company’s continued growth and profitability.

The successful candidate will be a strategic, results-driven leader with a demonstrated track record of scaling operations, improving financial and operational performance, developing high-performing teams, and delivering measurable business results.

Key Responsibilities of a Vice President of Operations

• Develop and execute operational strategies that support the company’s growth, profitability, and long-term objectives.
• Lead and align operational departments, including Originations, Collections, and Recovery, while driving collaboration across cross-functional teams and initiatives.
• Establish, monitor, and optimize key performance indicators, including funding volume, turnaround times, conversion, documentation accuracy, productivity, service levels, operating costs, and portfolio performance.
• Drive operational and portfolio profitability through effective management of delinquency, collections, recoveries, net credit losses, chargebacks, fraud, and other key risk factors.
• Identify and implement process improvements, automation, technology, and best practices to improve efficiency, scalability, and overall performance.
• Oversee operational budgets, costs, financial performance, and resource allocation to ensure efficient and profitable operations.
• Maintain strong relationships with dealers, vendors, and business partners while ensuring high levels of dealer and customer service, satisfaction, and retention.
• Ensure compliance with applicable laws, regulations, company policies, and internal operational controls, while proactively identifying and mitigating operational, credit, fraud, and compliance risks.
• Analyze operational and portfolio performance data, providing regular reporting, insights, and strategic recommendations to the President and senior leadership.
• Lead, develop, coach, and retain high-performing operational leaders and teams, fostering accountability, continuous improvement, and a results-driven culture.
• Partner with the President and senior leadership to develop and execute data-driven strategies that deliver measurable improvements in operational performance, portfolio quality, and overall profitability.
  
  

Requirements of a Vice President of Operations

• Post-secondary education in Business Administration, Finance, Operations Management, or a related field, or an equivalent combination of education and senior-level experience.
• 10+ years of progressive operational leadership experience, with significant experience in a senior management or executive leadership role.
• Experience leading multiple departments and managing cross-functional teams.
• Proven experience developing and executing operational strategies that improve efficiency, scalability, and overall business performance.
• Strong understanding of financial performance, budgeting, and operational metrics.
• Experience working in a highly regulated or compliance-driven environment.
• Advanced proficiency with Microsoft Office, particularly Excel and data analysis tools.
  
  

Qualifications Of a Vice President Of Operations

• Experience in automotive finance, consumer lending, financial services, or a similar industry is strongly preferred.
• Demonstrated success leading operational growth and driving measurable improvements in performance and profitability.
• Strong leadership skills with the ability to develop high-performing teams and foster accountability.
• Strong understanding of operational risk, internal controls, and fraud prevention.
• Excellent strategic thinking, problem-solving, communication, and decision-making skills.
  
  

Compensation of a Vice President of Operations

• $100,000 annual base salary
• Comprehensive Benefits Package including health and dental coverage
• Employee Assistance Program (EAP) for mental health and wellness support
• Bonusly, employee recognition and rewards platform
  
  

Northlake Financial appreciates all interest in this position. We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission. This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

Northlake is committed to providing reasonable accommodation to applicants with disabilities. If you require any additional support, email the hiring manager.

Collections, Auto Finance, Consumer Lending, Delinquency Management, Payment Negotiation, Skip Tracing, Recovery, Subprime Lending, Customer Service, KPI-Driven Environment, Commission Opportunity, Account Resolution, Automotive Finance Industry