Veterinary Receptionist, Client Care, Central Victoria Veterinary Hospital

Pet Services of Washington, P.S.; Victoria; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

RRSP match

Wellness culture

Medical library access

Competitive wages

Health benefits

Dental benefits

Uniform allowance

Career development

Referral bonus

Pet care discounts

Job summary

VCA Canada in Victoria, BC is seeking a Veterinary Receptionist, Client Care to join our team. You will create a welcoming environment for patients and their owners, manage a multi-line phone system, book and follow up on appointments, and assist with billing and patient admissions.

The role is full-time with competitive wages and a comprehensive benefits package. You will work closely with a compassionate veterinary team and have opportunities for career development and growth within the VCA

Qualifications

• Experience in veterinary or animal-care reception preferred.
• Strong phone and scheduling skills.
• Excellent customer service.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Assist veterinary staff with tasks and treatments when required.
• Answer a multiline phone system and book appointments.
• Place outbound calls to pet parents for follow-up and future bookings.
• Respond to and manage email correspondence with clients and referring veterinarians.
• Admit and discharge pet patients and handle invoicing and payments.
• Schedule appointments and maintain reception area cleanliness.

Job description

Veterinary Receptionist, Client Care

Location

Victoria, BC

Compensation

$19.00 to $25.00 per hour, depending on experience

Contract Type

Full-time

Key Responsibilities

• Create a warm and welcoming environment for our patient and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Benefits

• RRSP Employer 5 % Match Program - saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library ; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.