Veterinary Receptionist, Animal Care Centre of Strathmore

VCA Animal Hospitals, Inc; Strathmore; On-site; CAD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation reflecting技能

RRSP Employer Group Match Program (5%)

Paid time off for CE, vacation, sick,

Annual CE Allowance

Benefits: minimum 24 hours/week for 35

Paid annual certification memberships

Mental health support tools

Career development pathways

Pet care discounts

Job summary

VCA Canada’s Animal Care Centre of Strathmore in Strathmore, AB is seeking a driven Veterinary Receptionist to join our team.

You will create a warm reception, handle a multiline phone system, book appointments, respond to emails, admit and discharge pets, and process invoices with a friendly, professional approach. This role supports a collaborative, client-focused clinic where Saturday availability and strong customer service are valued, with benefits and growth opportunities offered.

Qualifications

• Experience delivering exceptional customer service in a veterinary setting.
• Ability to manage phone system and schedule/book appointments.
• Experience with invoicing and collecting payments.
• Welcoming and calm demeanor for clients and pets.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents.
• Answer a multiline phone system and book appointments.
• Place outbound calls to pet parents for follow-up and future bookings.
• Respond to and manage email correspondence from clients and referring veterinarians.

Skills

Customer service

Multiline phone system

Appointment scheduling

Invoicing/payments

Client communication

Job description

Veterinary Receptionist

Location: Strathmore, AB

Animal Care Centre of Strathmore in Strathmore, AB, is currently welcoming a driven, enthusiastic, and friendly Veterinary Receptionist to join our team!

Our goal at the Animal Care Centre of Strathmore is to provide quality veterinary care to animals large and small because we care. We work as a team to give our patients and clients the best experience possible – customer service is THE focus. Our team members enjoy coming to work and collaborating in a vibrant, fun environment, all while practicing quality medicine and providing an excellent Client Experience.

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Availability to work Saturdays

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.

• RRSP Employer Group Match Program (5%) to help you save for the future.

• Paid time off for continuing education, vacation, sick days, and personal wellness days.

• Annual CE Allowance.

• Benefits: Minimum 24 hours per week for eligibility, with flexible options.

• Paid annual certification memberships and uniform allowance.

• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.

• Various career development pathways.

• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.