Veterinary Reception, Client Care, Port Colborne Animal Hospital

VCA Animal Hospitals; Port Colborne; On-site; CAD 24,590 - 34,440; Full time

Benefits offered by this job

Wellness & Appreciation culture

RRSP 5% match

Competitive wages & benefits

Online access to veterinary journals

Annual uniform allowance

Career development opportunities

Employee Assistance Program

Referral Bonus Rewards

Community involvement opportunities

Pet care discounts

Wellness apps & shopping discounts

Job summary

Port Colborne Animal Hospital is seeking a Veterinary Reception, Client Care to join our clinic in a full-time capacity. Your role centers on greeting clients and their pets, ensuring they feel welcomed and well cared for while supporting daily hospital operations.

The ideal candidate will have front desk experience in a medical setting, excellent customer service, and strong organizational abilities. Training on veterinary services and staff assistance will be provided as needed.

Qualifications

• Experience in a front desk or reception capacity in a medical office environment is an asset.
• Excellent customer service skills with the ability to create a welcoming atmosphere.
• Strong organizational skills for filing, invoicing, processing payments and general office tasks.

Responsibilities

• Greet clients and their pets and ensure a welcoming, smooth check-in/check-out experience.
• Handle appointments, payments and basic administrative tasks to support hospital operations.
• Assist veterinary staff with various tasks and client communications as needed.

Skills

Front desk experience

Customer service

Organizational skills

Job description

Veterinary Reception, Client Care

Location: Ottawa, ON

Compensation: $17.85 to $25.00 per hour, depending on experience

Employment Type: Full-time

Position Type: Existing position

Port Colborne Animal Hospital is currently recruiting for a Veterinary Reception, Client Care to join our clinic. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;

The ideal candidate will have:

• Experience in a front desk or reception capacity - medical office environment (human or animal) an asset
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills related to filing, invoicing, processing payment and general office tasks.
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the veterinary staff with various tasks and treatments

What VCA Canada Offers

• A caring culture of Wellness and Appreciation!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages and benefits!
• Extensive online anytime-anywhere access to journals and textbooks
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.