Veterinary Reception, Client Care, Bayview Animal Hospital

VCA Animal Hospitals, Inc; Ottawa; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

RRSP match (5%)

Paid time off & wellness days

Annual CE allowance

Uniform allowance

Mental health resources

Pet care discounts

Career development pathways

Flexible scheduling options

Job summary

Bayview Animal Hospital in Ottawa, Ontario is looking for a Veterinary Receptionist, Client Care to join our team. This full-time role focuses on welcoming clients, scheduling appointments, handling phones and emails, and supporting the clinical team with clerical tasks.

You will manage invoicing, estimates, and payments with empathy and clear communication, while maintaining a tidy reception and promoting a positive client experience for every pet family.

Qualifications

• Exceptional customer service with empathy under pressure.
• Outstanding multitasking with keen attention to detail.
• Genuine curiosity for veterinary medicine and hands-on learning.

Responsibilities

• Creating a warm welcome for clients and patients.
• Managing front-line phones and client emails.
• Coordinating appointments and follow-ups.
• Handling invoicing, billing estimates, and payments.
• Maintaining a clean, inviting reception area.
• Supporting the clinical team with basic office tasks.

Skills

Customer service

Multitasking

Empathy

Attention to detail

Education

Veterinary Assistant Office Administrative experience

Job description

Veterinary Receptionist, Client Care

Location: Ottawa, ON

Employment Type: Full-time

Job Status: Existing

Compensation: $18.00 to $25.00 per hour, depending on experience and skills

At Bayview Animal Hospital , we welcome a Veterinary Receptionist, Client Care to join our team in Ottawa, Ontario. This is an exciting opportunity for an organized, motivated, and empathetic professional to step into an important hospital support role.

What You Will Do

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
• Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.
• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• Maintaining a Comforting Space: Keeping our reception lobby and common areas clean, tidy, and welcoming for both pets and their families.
• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

What You Bring

• Exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.
• Outstanding multitasking skills, a keen eye for detail, and a strong sense of reliability.
• A genuine curiosity and enthusiasm for veterinary medicine and a desire to learn hands-on clinical support skills.
• Veterinary Assistant Office Administrative experience is welcome.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our hospital:

For years, our team at Bayview Animal Hospital has had the absolute privilege of being the trusted family doctor for pets throughout our wonderful Ottawa community. Located right in the heart of the neighbourhood on Carling Avenue, we have grown alongside the families we serve, building deep, lasting bonds that span generations of pet parents. As an AAHA-accredited facility, we voluntarily hold ourselves to the highest veterinary care standards because we believe our community's pet parents deserve nothing less. When you join us, you aren't just joining a clinic - you’re becoming an integral part of a compassionate, tight-knit clinic family that truly cares for Ottawa's pets, inside and out.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry‑leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.