Veterinary Reception. Client Care, Beaches Animal Hospital

VCA Animal Hospitals, Inc; Toronto; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

RRSP matching

Paid time off

CE allowance

Benefits eligibility

Uniform allowance

Mental health resources

Career development

Pet discounts

Job summary

Beaches Animal Hospital in Toronto, Ontario is seeking a Veterinary Receptionist to join our busy team full-time. You will welcome clients, manage phones and emails, schedule appointments, handle payments, and support our clinical staff while learning veterinary procedures.

We value empathy, reliability, and a flexible schedule including evenings and weekends; competitive compensation and benefits are offered.

Qualifications

• Front desk or veterinary assistant experience.
• Completed Veterinary Assistant program is an asset.
• Flexibility for weekday, evening, and weekend shifts.
• Empathy and customer-service orientation.

Responsibilities

• Greet patients and pet parents warmly and empathetically.
• Answer multi-line phones and manage emails.
• Proactively book visits and follow-ups.
• Explain estimates and process payments with clarity.
• Keep reception and lobby clean and welcoming.
• Support veterinary staff with treatments and learn clinical tasks.

Skills

Customer service

Multitasking

Front desk experience

Empathy

Education

Veterinary Assistant program

Job description

Veterinary Receptionist

Location: Toronto, ON

Employment Type: Full-time

Job Status: Existing

Compensation: $19.00 to $25.00 per hour, depending on experience and skills

At Beaches Animal Hospital , we welcome a Veterinary Reception, Client Service Representative to join our team full-time in Toronto, Ontario. This is an exciting opportunity for an organized, motivated, and empathetic professional to step into an important hospital support role.

What You Will Do

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.

• Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.

• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.

• Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.

• Maintaining a Comforting Space: Keeping our reception lobby and common areas clean, tidy, and welcoming for both pets and their families.

• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

What You Bring

• Exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.

• Outstanding multitasking skills, a keen eye for detail, and a strong sense of reliability.

• A genuine curiosity and enthusiasm for veterinary medicine and a desire to learn hands-on clinical support skills.

• Experience working at the front desk or as a veterinary assistant in animal hospitals.

• A completed Veterinary Assistant program is an asset.

• Schedule flexibility, with weekday, evening, and weekend shifts.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.

• RRSP Employer Group Match Program (5%) to help you save for the future.

• Paid time off for continuing education, vacation, sick days, and personal wellness days.

• Annual CE Allowance.

• Benefits: Minimum 24 hours per week for eligibility, with flexible options.

• Paid annual certification memberships and uniform allowance.

• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.

• Various career development pathways.

• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally,we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.Most recently, we received 2026 Great Place to Work Certification Canada.

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