Veterinary Reception, Client Care - Oshawa Animal Hospital

VCA Canada; Oshawa; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and health/dental benefits

Career development opportunities

Personal pet care discounts

Job summary

VCA Canada in Oshawa is hiring a full-time Veterinary Reception, Client Care. This role focuses on providing exceptional customer service to clients and their pets. Responsibilities include managing phone systems, scheduling appointments, assisting veterinary staff, and maintaining a welcoming environment.

The ideal candidate should have strong organizational skills and an ability to work effectively in a veterinary or healthcare setting. VCA Canada offers competitive wages and benefits, growth opportunities, and a culture of wellness and appreciation.

Qualifications

• Experience in a veterinary or healthcare setting is a plus.
• Ability to manage phone systems and email correspondence effectively.

Responsibilities

• Create a warm and welcoming environment for clients and pets.
• Assist veterinary staff with tasks and treatments as needed.
• Manage phone systems and bookings effectively.
• Respond to emails from clients and veterinarians.
• Admit and discharge patients, invoicing and billing.
• Maintain cleanliness of reception and common areas.

Skills

Customer service orientation

Strong communication skills

Organizational skills

Attention to detail

Job description

Job Title

Veterinary Reception, Client Care – Location: Oshawa, ON • Employment Type: Full-Time

Overview

Oshawa Animal Hospital is welcoming a customer service-focused Veterinary Reception, Client Care to join our team. This full-time opportunity includes a range of responsibilities that support the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, cared for, and appreciated.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Assist veterinary staff with various tasks and treatments when required
• Answer a multiline phone system and track and book appointments effectively
• Place outbound calls to pet parents for follow-up and future appointment bookings
• Respond to and manage email correspondence with clients, referring veterinarians, and internal office messages
• Admit and discharge pet patients
• Invoicing and billing; create estimates, obtain pet owner confirmation, and process payments
• Schedule appointments
• Demonstrate excellent customer service and a genuine ability to put people at ease
• Maintain strong organizational skills
• Perform general housekeeping duties; maintain cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more about veterinary services, updated medical office procedures, and assist the veterinary staff as needed

Qualifications

• Customer-service oriented with strong communication skills
• Ability to manage phone systems, scheduling, and email correspondence effectively
• Experience in a veterinary or healthcare setting is a plus
• Strong organizational skills and attention to detail

What We Can Offer You

• RRSP Employer 5% Match Program
• VCA Canada RRSP Student Loan – Ask us for details
• A caring culture of Wellness and Appreciation
• Medical Library access; 2000+ journals, 600+ textbooks, and more
• Competitive wages and health/dental benefits
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development with growth opportunities
• Referral bonus rewards
• Opportunities to participate in community initiatives
• Generous personal pet care discounts
• Perks such as shopping discounts and wellness apps