Veterinary Reception, Client Care, Guardian Veterinary Centre

VCA Animal Hospitals; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

RRSP match

Paid time off

CE allowance

Uniform allowance

Mental health support

Job summary

Guardian Veterinary Centre in Edmonton, AB is seeking a full-time Veterinary Reception, Client Care to join our team. You will create a warm, welcoming environment for clients and their pets, manage a multiline phone system, schedule appointments, and assist with billing and general reception duties.

This role requires adaptability to a 5-week rotating schedule of 10-hour shifts including day, evening and overnight shifts, and a willingness to learn veterinary terminology and assist the

Qualifications

• Organized and empathetic professional
• Experience in customer service or front desk is a plus
• Comfortable around cats and dogs
• Willingness to learn veterinary terminology
• Enrollment in a veterinary medicine program is a plus

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Answer a multiline phone system and track and schedule appointments effectively
• Place outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admit and discharge pet patients
• Invoice/bill clients; obtain pet owner confirmation, and process payments
• Perform general housekeeping duties; maintain cleanliness of reception area, examination rooms, pet holding areas, and common areas
• Have a willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Learn common medical terminology
• Enrollment in a veterinary medicine program (i.e. VMR, VMA, Veterinary Technician or Pre-Veterinary programs) is an asset!
• Previous customer service or front desk experience in hospitality is an asset!
• Comfortable being around cats, dogs and other furry friends

Skills

Customer service

Front desk experience

Multiline phone system

Communication

Job description

Veterinary Reception, Client Care

Location: Edmonton, AB

Guardian Veterinary Centre is welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us. Our CCS team is an important, highly valued team that supports the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

The candidate selected for this position will work a 5 week rotating schedule of 10 hour shifts including day, evening and overnight shifts.

Key Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Answer a multiline phone system and track and schedule appointments effectively
• Place outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admit and discharge pet patients
• Invoice/bill clients; obtain pet owner confirmation, and process payments
• Perform general housekeeping duties; maintain cleanliness of reception area, examination rooms, pet holding areas, and common areas
• Have a willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Learn common medical terminology
• Enrollment in a veterinary medicine program (i.e. VMR, VMA, Veterinary Technician or Pre-Veterinary programs) is an asset!
• Previous customer service or front desk experience in hospitality is an asset!
• Comfortable being around cats, dogs and other furry friends

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.