Veterinary Frontline Team Lead - On-Site Operations

VetnCare; Wood River No. 74; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Shared Impact Bonus eligible

Job summary

VetnCare is seeking a Team Lead to help keep the hospital running smoothly during shifts. You will guide frontline operations, support teammates in real time, and ensure efficient patient and client experiences.

This role sits between teammate and manager and emphasizes teamwork, accountability, and clear communication. Responsibilities include coordinating admissions, scheduling, and hospital flow, while modeling professional conduct and Fear Free handling.

Qualifications

• Minimum 2 years of experience in a veterinary hospital or healthcare environment.
• Demonstrated strength and advanced proficiency within their functional area (clinical support, client service, or hospital operations workflow).
• Proven ability to teach workflows and skills to others, not just perform them.
• Strong verbal and written communication skills.
• Strong organizational skills and ability to prioritize in a fast-paced environment.
• Proficiency or willingness to learn VetnCare systems, such as Pulse and Google Suite.
• Consistent, reliable, and accountable every shift.

Responsibilities

• Act as frontline leader ensuring smooth shift operations and patient/client support.
• Assist with frontline hospital operations, patient admissions, scheduling, and flow.
• Coach and train team members; share workflows and skills.
• Coordinate workflow between front and back of house; escalate issues to manager.
• Maintain safety, compliance, and professional conduct; support Fear Free handling.

Skills

Veterinary hospital experience

Strong communication

Organizational skills

Teaching workflows

Team leadership

Adaptability

Tools

Pulse

Google Suite

Smartflow

Job description

VetnCare is seeking a Team Lead to help keep the hospital running smoothly during shifts. You will guide frontline operations, support teammates in real time, and ensure efficient patient and client experiences.

This role sits between teammate and manager and emphasizes teamwork, accountability, and clear communication. Responsibilities include coordinating admissions, scheduling, and hospital flow, while modeling professional conduct and Fear Free handling.