Experienced Veterinary Assistant

Town and Country Animal Hospital; Gormley; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, and vision coverage

Paid time off

Employee pet discounts

Uniform allowance

VTNE exam reimbursement

Continuing education allowance

Job summary

This full-time role includes a 4-day work week with rotating Saturdays, opportunities for tuition support, a comprehensive benefits package, and employee discounts for your pets. If you thrive in a busy, collaborative environment, we'd love to meet you.

Qualifications

• Minimum of one year of veterinary experience or relevant healthcare administration experience.
• High school diploma.
• Computer proficiency.
• Excellent written and verbal communication skills.
• Experience in customer service in veterinary or healthcare settings is a plus.
• Ability to work both independently and as part of a team.

Responsibilities

• Support patients and veterinary team; assist with restraint and X-rays.
• Assist with appointment scheduling and client communication.
• Answer incoming calls and respond to client inquiries.
• Prepare vaccines and assist with note-taking.
• Schedule rechecks, annual exams, surgeries, and other appointments.
• Provide exceptional client and patient care during every interaction.

Skills

Communication skills

Customer service

Animal handling

Organizational skills

Education

High school diploma

Experience in veterinary/healthcare admin

Tools

Veterinary software

Medical records systems

Job description

Who we are:

Town & Country Animal Hospital is Hiring an Experienced Veterinary Assistant!

Position Details

Role: Experienced Veterinary AssistantStatus: Full-timeSalary: Competitive and based on experience and skill setSchedule: 4- day work week with rotating SaturdaysRequirements: Minimum of one year of veterinary experience or relevant healthcare administration experience; high school diploma; computer proficiency; and excellent written and verbal communication skills

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, state veterinary technician license reimbursement, VTNE exam fee reimbursement, professional development opportunities, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Bring Your Skills, Compassion, and Team Spirit to Town & Country Animal Hospital

Town & Country Animal Hospital is looking for an experienced and compassionate Veterinary Assistant who takes pride in providing a high standard of patient and client care.

This dynamic role combines hands-on patient care, clinical assistance, appointment support, and client communication. You’ll work closely with our veterinarians, RVTs, patients, clients, and fellow team members while helping keep each day running smoothly.

If you’re organized, dependable, comfortable working independently, and always willing to jump in where your team needs you most, we’d love to meet you.

Why Our Veterinary Assistants Love It Here

• Play an important role in both patient care and the client experience
• Work closely with veterinarians and RVTs
• Build experience across clinical, patient care, and client service responsibilities
• Put your animal handling and restraint skills to work
• Be part of a collaborative, team-oriented environment
• Continue developing your veterinary skills and knowledge
• Take ownership of responsibilities while still having a team behind you
• Make a meaningful difference for animals and the people who love them

What Our Veterinary Assistants Do

No two days look exactly alike, and flexibility is an important part of this position. You’ll support our patients and veterinary team while also helping clients receive friendly, professional service.

Your responsibilities will include:

• Make friendly and professional outbound calls to veterinary clients
• Assist with gentle and appropriate animal restraint
• Follow and update the appointment system to help keep the schedule running smoothly
• Answer incoming calls during business hours
• Respond to client inquiries with professionalism and enthusiasm
• Respond to appointment requests submitted through the hospital website
• Assist with X-rays
• Prepare vaccines
• Assist with note-taking
• Schedule rechecks, annual exams, surgeries, and other appointments
• Provide exceptional client and patient care during every interaction
• Step into different responsibilities throughout the day as needed to support the team

What You’ll Bring

We’re looking for someone who combines compassion with organization, communication, and the ability to stay composed in a busy veterinary environment.

Required Training & Knowledge

• Minimum of one year of veterinary experience or relevant healthcare administration experience
• High school diploma
• Computer proficiency
• Excellent written and verbal communication skills

Additional qualifications include:

• Previous customer service experience, preferably in a veterinary or healthcare setting
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Strong understanding of animal handling and restraint
• Empathy and compassion for clients and their animal companions
• Ability to handle challenging situations professionally and calmly
• Confidence working independently while remaining a collaborative team member
• Familiarity with veterinary software is a plus
• Flexibility and a willingness to jump in where needed

Most importantly, you’ll share our love for animals—because caring for them is at the heart of everything we do.

The Extras You’ll Actually Feel

This role gives you the opportunity to contribute across multiple areas of the hospital rather than being limited to a single responsibility. One moment you may be helping with patient restraint or X-rays, and the next you may be communicating with a client or helping keep the appointment schedule on track.

That variety makes teamwork especially important. We’re looking for someone who can take ownership of their responsibilities while recognizing when it’s time to jump in and lend a hand.

Bring your compassion, organization, and positive attitude, and you’ll have opportunities to continue building your skills while supporting patients, clients, and your veterinary team.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• State veterinary technician license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, inclusion, and belonging are core values at Town & Country Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.