Veterinary Assistant & Client Services Specialist

National Veterinary Associates; Eastern Ontario; On-site; CAD 22,000 - 33,000; Part time

Benefits offered by this job

Competitive pay

CE opportunities

Team-oriented environment

Growth opportunities

Job summary

Prescott Animal Hospital is seeking a part-time to full-time Veterinary Assistant to work in a Customer Service Representative (CSR) role. The position emphasizes client interaction, reception duties, and a strong veterinary background in a busy practice.

Ideal candidates have experience in veterinary hospitals, excellent communication, and the ability to thrive in a fast-paced environment while supporting veterinarians and staff.

Qualifications

• Previous experience working in a veterinary hospital
• Veterinary Assistant experience preferred
• Strong communication and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate, and positive attitude
• Ability to work independently while contributing to a collaborative team environment
• Commitment to continuing education and professional development
• Help foster a positive, team-oriented workplace culture

Responsibilities

• Welcome clients and patients in a friendly, professional manner
• Answer phones and respond to client inquiries
• Schedule appointments and manage appointment flow
• Process payments and maintain accurate patient records
• Communicate effectively with veterinarians, technicians, and clients
• Support the veterinary team with patient care and administrative tasks as needed
• Maintain a positive and organized reception area
• Deliver exceptional customer service while demonstrating compassion for both pets and their owners

Skills

Customer service

Communication

Multitasking

Team player

Leadership

Initiative

Accountability

Professionalism

Compassion

Job description

Prescott Animal Hospital is seeking a part-time to full-time Veterinary Assistant to work in a Customer Service Representative (CSR) role. The position emphasizes client interaction, reception duties, and a strong veterinary background in a busy practice.

Ideal candidates have experience in veterinary hospitals, excellent communication, and the ability to thrive in a fast-paced environment while supporting veterinarians and staff.