Vessel Hospitality & Operations Leader

BC Ferries; Comox; On-site; CAD 77,000 - 97,000; Full time

Job summary

BC Ferries seeks a Chief Steward to lead passenger services, catering operations, and a safety-focused team aboard one of our vessels. You will oversee customer service, retail operations, and staff leadership to deliver exceptional experiences while maintaining high standards of safety and efficiency.

The role combines responsibilities of Hotel Manager, Operations Manager, and F&B Manager, requiring strong budgeting, mentoring, and cross-functional collaboration across ships and terminals.

Qualifications

• University/college degree in Business, Human Resources, Hospitality, or related field is an asset.
• Food Safe Certificate.
• Serving It Right Certificate.
• Seafarers Medical Exam (willing to obtain).

Responsibilities

• Lead a safety-focused team with process review and new initiatives.
• Model exemplary customer service and resolve issues promptly.
• Deploy crew to meet catering, retail, baggage handling, and janitorial needs.
• Identify strategies to improve quality, productivity, and profitability.
• Manage labour and expenses within the budget under direction of Senior Chief Steward.
• Lead diverse team with development plans, mentoring staff, and performance management.
• Collaborate across departments and participate in meetings as required.
• Support continuous improvement and organizational change across the operation.

Skills

Leadership

Customer service

Budgeting

Staff development

Operations management

Education

University/College degree asset

Food Safe Certificate

Serving It Right Certificate

Seafarers Medical Exam

Tools

Microsoft Office

Excel

Job description

BC Ferries seeks a Chief Steward to lead passenger services, catering operations, and a safety-focused team aboard one of our vessels. You will oversee customer service, retail operations, and staff leadership to deliver exceptional experiences while maintaining high standards of safety and efficiency.

The role combines responsibilities of Hotel Manager, Operations Manager, and F&B Manager, requiring strong budgeting, mentoring, and cross-functional collaboration across ships and terminals.