Senior Master (Major)

BC Ferries; Delta; On-site; CAD 145,000 - 181,000; Full time

Job summary

BC Ferries in Tsawwassen seeks a Senior Master to join the ship’s management team on a live-aboard vessel, supporting remote Northern communities in British Columbia.

You will lead the shipboard management team, oversee navigation, safety, maintenance, customer service, and regulatory compliance while maintaining a safe, professional work environment and guiding crew performance.

Qualifications

• Master, Near Coastal Certificate of Competency.
• Proficient in the Microsoft Suite of computer programs.
• Training in business and leadership would be an asset.
• Experience as a master of a large vessel.
• Successful BC Ferries route and vessel clearance.

Responsibilities

• Lead shipboard management team and ensure safe navigation between ports.
• Oversee vessel maintenance program and safety equipment.
• Ensure high standard of customer service and resolve issues.
• Maintain up-to-date policies in VSM/eFleet.
• Ensure route performance records meet regulatory requirements.
• Coordinate safe, efficient transport of passengers and vehicles.
• Fulfil role as Vessel Security Officer.
• Oversee annual performance appraisals for deck staff.

Skills

Leadership

Customer service

Communication

Team leadership

Education

Master, Near Coastal Certificate of Competency

Tools

Microsoft Office

Job description

Senior Master

Tsawwassen

The Opportunity

We are seeking a dynamic leader to join the ship’s management team as Senior Master. This is a unique opportunity to serve on one of BC Ferries’ live-aboard vessels, supporting remote Northern communities in British Columbia.

The role

As a Senior Master, you are responsible for the overall management of the vessel and its crew, with responsibilities including:

• Managing and leading the shipboard management team
• Overseeing all Watches and ensuring consistency for the safe and efficient navigation of the vessel between ports and ensuring strong bridge teams
• Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certification
• Ensuring a high standard of Customer Service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances
• Ensuing that all written policies and procedures are kept current and updated in the VSM/eFleet
• Ensuring that route performance records for the vessel’s operation are in accordance with regulatory, certification and audit requirements
• Coordinating the effective performance of the vessel and its personnel in providing safe, efficient, economic, and timely transport of passengers and vehicles

Serves as company management representative establishing and maintaining a safe, secure and professional work environment:

• Directing the Shipboard Management Teams in the implementation of performance and operational improvements
• Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WCB standards; regularly conducts emergency drills in passenger safety and control
• Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
• Fulfils role and responsibilities as the Vessel Security Officer
• Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
• Overseeing and ensuring the completion of annual performance appraisals for deck department employees

What you bring to the team

Education/Academic Requirements:

• Master, Near Coastal Certificate of Competency
• Proficient in the Microsoft Suite of computer programs
• Training in business and leadership would be an asset

Work Experience Requirements:

• Experience as a master of a large vessel
• Successful BC Ferries route and vessel clearance

Competency Requirements:

• Strong leadership demonstrated through reliable performance and positive interaction with others in the company
• An agent of change who is driven to ensure outstanding results
• Ability to identify and analyse business improvement opportunities that increase shareholder value
• Customer Service driven individual
• Strong written and oral communication skills
• Excellent interpersonal skills - necessary for leading and motivating diverse workforce

Join us!

Additional information

The target salary range: $144,700-$180,900 per annum.The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

"We connect communities and customers to the people and places important in their lives"

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.