Terminal Services Attendant

BC Ferries; Bella Bella; On-site; CAD 25,000 - 33,000; Part time

Job summary

BC Ferries is seeking a Terminal Service Attendant in McLoughlin Bay for a casual, customer‑focused role. You’ll help customers with fares, schedules and information while maintaining safety, cleanliness and order in terminals and on vessels.

With at least one year of customer service experience and a valid Class 5 or 7N driver’s license, you’ll work outdoors in all weather, support vessel operations, and participate in safety drills as part of a dedicated team serving coastal communities.

Qualifications

• One year of customer service experience.
• Valid Class 5 or 7N driver’s license with a clean ICBC record.

Responsibilities

• Clean terminal buildings and grounds; wash, wax, vacuum, dust, and maintain washrooms.
• Provide fares, schedules, and procedural information to customers; address complaints.
• Direct vehicle and foot traffic; check boarding passes; assist customers on/off vessels.
• Inspect berths, ramps and docks; assist docking and mooring; monitor for hazards.
• Perform routine maintenance and minor repairs; operate forklifts if required.
• Drive fleet vehicles; load/unload materials; assist with baggage.
• Participate in safety drills; secure terminals; report security issues.
• Handle administrative tasks: update files, logs, and inspection reports.
• Process fares, reservations, media sales, and cash handling.

Skills

Customer service experience

Job description

TERMINAL SERVICE ATTENDANT

McLoughlin Bay

Casual

The Opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Terminal Operations Supervisor, Terminal Service Attendants are responsible for:

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shoveling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas.
• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resources; and applying the Service Interruption Plan as required.
• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessels; and assisting with disabled vehicles.
• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessels in ship-to-shore power hookup; checking for and advising vessels of hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing accurate vehicle and passenger counts.
• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies.
• Driving fleet vehicles to pick up or deliver materials; unloading and loading materials on vessels; operating forklifts if required; and handling baggage.
• Participating in safety drills; setting alarms and securing terminals at closing; identifying situations that present a safety hazard; conducting rounds of terminals and docked vessels; and reporting security breaches or unusual activity.
• Staying current with company policies, procedures and operational directives; performing administrative support tasks including updating files and manuals; completing inspection reports; maintaining activity logs; and answering telephones.
• Performing additional duties such as calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.

What You Bring to the Team

You are an enthusiastic, reliable, and service-oriented individual who excels in a fast-paced, customer-focused environment. You are an excellent communicator and work well independently or as part of a team. In addition, you are comfortable working in a physical environment and outdoors in all weather conditions.

You have one (1) year of customer service experience, and you possess a Class 5 or 7N Driver’s License with a clean ICBC Driver’s Record Report.

Join us!

"We sail to serve and connect the people and the coast of BC.”

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you’ll play an important role in connecting people, supporting communities, and keeping coastal BC moving. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.