Chief Steward (Intermediate)

BC Ferries; Area B (Lazo North); On-site; CAD 70,000 - 90,000; Full time

Job summary

BC Ferries is seeking a Chief Steward to lead passenger services and catering on our vessel, blending hotel management, operations oversight and food and beverage leadership to create an exceptional customer experience at sea.

You will drive safety, service quality and financial performance by directing staffing, budgeting and vendor coordination, mentoring a diverse team, and collaborating across departments to ensure smooth operations, regulatory compliance, and continuous improvement.

Responsibilities

• Leading safety-focused team with process reviews and new initiatives
• Modeling exemplary customer service to internal and external customers
• Deploying crew to meet operational, regulatory, and business needs in catering, retail, baggage handling, and janitorial
• Identifying strategies to improve quality of service, productivity, and profitability
• Managing labor and expenses within budget under Senior Chief Steward
• Mentoring staff and guiding performance management
• Encouraging ideas for innovation and continuous improvement
• Engaging with departments to promote collaboration
• Attending departmental and operational meetings

Job description

CHIEF STEWARD

Little River

The Opportunity

As a Chief Steward, you will lead the passenger services and catering operations aboard one of our vessels. Combining the responsibilities of a Hotel Manager, Operations Manager, and Food and Beverage Manager, you will oversee customer service, retail operations, catering, employee leadership, and operational excellence. You will play a key role in creating an exceptional customer experience while fostering a safe, engaged, and high-performing team.

The Role

Reporting to the Senior Chief Steward, you will be responsible for the following:

• Ensuring passenger and employee safety is at the forefront of our business by leading a safety focused team with process review, awareness, and implementation on new initiatives and directives
• Modelling exemplary customer service to both internal and external customers by using timely and appropriate problem-solving techniques to address a variety of possible, and at times unexpected, issues
• Deploying crew appropriately to meet operational, regulatory, and business requirements for the various areas including catering, retail, baggage handling, and janitorial
• Identifying and implementing strategies to improve quality of service, productivity, and profitability
• Managing labor and expenses within the budget under the direction of the Senior Chief Steward
• Leading and managing a diverse team in all aspects of the business, with particular focus on developmental plans, mentoring staff, and guiding the performance management process as required
• Strengthening the department by empowering all members to contribute idea of innovation and continuous improvement across environmental, employee engagement, and financial ideas
• Working in a team environment by respectfully engaging with various departments and encouraging collaboration as required
• Attending departmental and operational meetings as required