Verafin - Customer Success Manager

Nasdaq, Inc.; San Juan de Terranova; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A financial technology firm in Canada is seeking a Customer Success Manager to foster relationships with key customers. This role involves managing customer feedback, driving product adoption, and ensuring customer satisfaction. Candidates should have a strong background in customer relationship management with experience using Salesforce and other CRM tools. The position offers growth opportunities within a dynamic team environment, emphasizing innovation in financial crime management.

Benefits

Flexible work arrangements

Opportunities for professional growth

Comprehensive rewards program

Qualifications

• 5+ years of demonstrated proficiency in customer relationship management.
• Passion for engaging with customers and uncovering underlying issues.
• Experience using Customer Relationship Management tools.

Responsibilities

• Manage relationships with key customers across multiple departments.
• Maintain a comprehensive understanding of the Nasdaq Verafin product suite.
• Maximize realized value through product adoption.

Skills

Customer relationship management

Stakeholder engagement

Adaptability

Tools

Salesforce

GainSight

Job description

Verafin - Customer Success Manager

Apply locations Canada - St. John's - Newfoundland & Labrador | Time type: Full time | Posted: Yesterday | Time left to apply: End Date: September 4, 2025 (14 days left to apply) | Job requisition id: R0023396

Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're industry leaders and trailblazers providing cutting-edge, cloud-based solutions for financial institutions. We’re creating the world’s most effective financial crime fighting network!

We're seeking a talented Customer Success Manager to join our team. In this role, you'll work as a consultative partner to Nasdaq Verafin customers, providing excellent customer experience and building rapport with key contacts. You will help identify new adoption opportunities, understand the customer's key priorities, and implement strategies for success to ensure shared goals. As a liaison between the customer and Nasdaq Verafin, you will serve as an internal customer advocate.

What You'll Do

• Manage relationships with key customers across multiple departments, serving as their primary contact.
• Maintain a comprehensive understanding of the Nasdaq Verafin product suite, navigating cross-functionally to align customer needs with product solutions.
• Maximize realized value through product adoption and application optimization to drive retention.
• Engage with customers through strategic interviews to gain deeper insights into their vision of success.
• Create and deliver Business Reviews in alignment with the customer’s journey.
• Proactively manage customer feedback and escalations through established channels to ensure timely resolution and maintain customer satisfaction.
• Work cross-functionally with internal teams and external stakeholders.
• Utilize Salesforce and GainSight to track customer communications and projects.

What We're Looking For

• 5+ years of demonstrated proficiency in customer relationship management.
• A passion for engaging with customers and uncovering underlying issues.
• Skilled at navigating and engaging with stakeholders at various organizational levels.
• Able to balance multiple priorities without compromising quality.
• Adaptable and responsive, adept at adjusting to change in a fast-paced environment.
• Experience using Customer Relationship Management tools.

What Success Looks Like

• Build trust and lasting relationships, helping our customers succeed.
• Empower customers to maximize Nasdaq Verafin’s full potential.
• Demonstrate caring, empathy, and understanding, dedicated to helping customers achieve their goals.
• Guide customers through adoption and ongoing optimization, ensuring success every step of the way.
• Act as the bridge connecting Nasdaq Verafin to customer success.
• Introduce new ideas to the team and work on process improvements.

Growth Opportunities

• Potential to lead a CSM team or become a subject matter expert within your team.
• Your customer communication experience and collaboration skills enable exploration of opportunities within Nasdaq.

Why Nasdaq Verafin?

• Innovative Solutions: Be part of a team at the forefront of financial crime management technology in a rapidly evolving industry.
• Impactful Work: Help financial institutions protect themselves and their customers from fraud, elder abuse, human trafficking, and money laundering.
• Dynamic Growth: Join a quickly expanding company with endless opportunities to grow and advance.

This role closes on Wednesday, September 3rd at 11:59pm NST

Come as You Are

Nasdaq is an equal opportunity employer. We encourage applications from qualified candidates regardless of age, color, disability, national origin, race, religion, gender, sexual orientation, gender identity / expression, veteran status, genetic information, or any other protected status.

We ensure accommodations for individuals with disabilities during the application and interview process. Please contact us to request an accommodation.

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