Vendor Manager

Delavan Holdings; Headquarters; On-site; CAD 171,000 - 228,000; Full time

Job summary

G10 Inc seeks a seasoned Vendor Manager fluent in Mandarin to own relationships with vendor partners, negotiate terms, and handle end-to-end Amazon operations (1P/3P). The role bridges US-based operations with Chinese vendors, requiring strong cross-cultural communication and logistics acumen.

Responsibilities include catalog management, PO control, SLA adherence, and performance reviews while coordinating with internal teams on inventory and fulfillment.

Qualifications

• Bachelor’s degree in supply chain, finance, business, international business, or related field.
• 5+ years of vendor management, e-commerce operations, or related field with ownership of vendor relationships end-to-end.
• Experience working directly with Chinese brands/sellers to grow their sales on Amazon or US marketplaces.
• Proficiency in English and Mandarin writing and speaking (professional level).
• Experience with Amazon 1P and/or 3P vendor operations and PO management.
• Willingness to travel internationally up to 25%.

Responsibilities

• Own end-to-end relationships with Mandarin-speaking vendor partners, primary contact for communications in Mandarin and English.
• Manage day-to-day ops for vendors on Amazon Vendor Central and/or Seller Central, incl. catalog, POs, and troubleshooting.
• Negotiate vendor agreements, terms, pricing, and distribution arrangements for Mandarin-speaking vendors.
• Set vendor strategy and targets, define priorities and performance goals.
• Lead vendor business reviews and resolve complex/vendor escalations.
• Coordinate with internal teams on inbound inventory planning and logistics.
• Monitor vendor performance and compliance; escalate issues when needed.
• Maintain records of vendor communications, contracts, and updates.
• Support Sr. Vendor Manager on Mandarin-language or capacity-limited accounts.
• Assist cross-functional projects for onboarding and program expansion.
• Work second-shift aligned with China business hours; roughly 25–30 hours overlap with China.

Skills

Strong negotiation skills

$100M+ portfolio ownership

Amazon e-commerce operations

Distribution and logistics

Second-shift alignment with China

Highly organized with attention to det

US-based cross-cultural experience

Amazon 1P vendor operations

Hazmat certification/compliance

Education

Bachelor’s degree in supply chain/related field

Tools

Vendor Central

Seller Central

PO management systems

Job description

Description

Position Summary

G10 Inc is seeking an experienced Vendor Manager to fully own the relationships, negotiations, and operational needs of our Mandarin-speaking vendor partners, and to support the Sr. Vendor Manager on additional vendor accounts as needed. Working closely with the Sr. Vendor Manager, this role serves as a critical bridge between G10's US-based operations and Chinese vendors who sell their products online through G10 on Amazon and other U.S. marketplaces. The ideal candidate has hands-on experience supporting Amazon e-commerce operations, a strong understanding of distribution and fulfillment logistics, and the ability to negotiate commercial terms confidently across cultures. This role operates on a second-shift schedule aligned with China business hours to support real-time vendor communication.

Key Responsibilities

• Own end-to-end relationships with Mandarin-speaking vendor partners, serving as their primary point of contact and conducting business communication in both Mandarin and English.
• Own the day-to-day operational needs of assigned vendors across Amazon Vendor Central (1P) and/or Seller Central (3P), including catalog management, item setup, purchase order management, and operational troubleshooting.
• Own negotiation of vendor agreements, commercial terms, pricing, and distribution arrangements for the Mandarin-speaking vendor portfolio.
• Set vendor management strategy and negotiation targets, establishing priorities and performance goals for the vendor book of business.
• Lead vendor business reviews and drive resolution of complex or escalated vendor issues.
• Coordinate with internal teams on inbound inventory planning, fulfillment center operations, and supply chain logistics.
• Monitor vendor performance and compliance, escalating issues as needed.
• Maintain accurate records of vendor communications, contracts, and operational updates.
• Support the Sr. Vendor Manager on vendor accounts that need Mandarin-language support or additional capacity, including communication, negotiations, and operational follow-through.
• Support cross-functional projects related to new vendor onboarding and program expansion.
• Work the second-shift schedule (Monday-Thursday 2:00 PM - 10:00 PM Pacific / 4:00 PM - 12:00 AM Central; Fridays starting 9:00 or 10:00 AM Pacific / 11:00 AM or 12:00 PM Central) to ensure real-time availability for vendor partners in China. Specific hours and days are flexible and can be negotiated, provided that roughly 25-30 hours per week overlap with China business hours; schedules may be adjusted as vendor needs change.
• Any other duties as assigned.

Requirements

Skills

• Strong negotiation skills with a track record of managing commercial vendor relationships independently.
• Demonstrated ownership of $100M+ portfolio in annual revenue.
• Demonstrated experience supporting Amazon e-commerce operations (Vendor Central or Seller Central).
• Experience with distribution, logistics, or fulfillment operations.
• Ability to work a primarily second-shift schedule overlapping China business hours from a US-based location (Pacific or Central time zones preferred).
• Highly organized with strong attention to detail and the ability to manage multiple priorities and guide junior team members.
• US-based with existing cross-cultural business experience.
• Familiarity with Amazon 1P vendor operations and purchase order management.
• Hazmat certification (e.g., DOT 49 CFR, IATA DGR, or IMDG), or experience managing hazardous materials products and compliance for e-commerce.

Education and Experience

• Professional-level English and Mandarin writing and speaking proficiency (required)
• Bachelor’s degree in supply chain, finance, business, international business, or related field or equivalent experience (required)
• Experience working directly with Chinese brands or sellers to grow their sales on Amazon or other U.S. online marketplaces.
• 5+ years of experience in vendor management, e-commerce operations, or a related field, with demonstrated ownership of vendor relationships end-to-end.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access all areas of the facility.
• Will require occasional travel, including internationally (25%).