IVR / Contact Centre Solution Architect (Salesforce experience with Amazon Connect)

Artech LLC; Toronto; Remote; CAD 55,000 - 69,000; Part time

Job summary

Amazon Canada’s Hardlines team is seeking a self-driven Vendor Manager to join our dynamic team. You will work directly with strategic vendors to enhance value, selection, and convenience for our customers while driving profitability and topline performance across categories.

Responsibilities include negotiating contracts, managing catalog and inventory, generating forecasts, and partnering with merchandising, pricing, inventory, operations, online marketing, and finance to optimize vendor

Qualifications

• Bachelor's degree required.
• 3+ years in account management, project/program management or buying.
• 2+ years in market research, product management, or equivalent.
• 2+ years in pricing, marketing, or e-commerce experience.

Responsibilities

• Lead Musical Instruments category and relationship with vendors.
• Drive growth through strategic vendor and brand management.
• Negotiate contracts and vendor terms.
• Optimize selection, catalog management, and inventory levels.
• Generate forecasts and manage product launches.
• Develop and execute pricing strategies.
• Conduct detailed analyses to identify growth opportunities.
• Own P&L performance for the category.
• Collaborate cross-functionally to improve customer experience.

Skills

3+ years of account management,project

2+ years market research analyst

2+ years cross-team collaboration

2+ years in pricing/marketing/e-com

Education

Bachelor's degree

Job description

Amazon Canada's Hardlines team is seeking a self-driven Vendor Manager to join our dynamic team.Vendor Managers work directly with strategic vendors to enhance value, selection, and convenience for our customers while driving profitability and topline performance across their categories.

CA$40.00–CA$50.00 hourly

Remote

Part-time

Amazon Canada's Hardlines team is seeking a self-driven Vendor Manager to join our dynamic team. Vendor Managers work directly with strategic vendors to enhance value, selection, and convenience for our customers while driving profitability and topline performance across their categories.

About the Role

As a Vendor Manager, you'll leverage customer obsession and data-driven analytics to develop creative solutions that drive business growth. You'll manage key manufacturer relationships on Amazon.ca and collaborate with cross-functional teams including site merchandising, buying, pricing, inventory management, operations, online marketing, and finance to optimize performance for our vendor partners.

This position offers a unique opportunity to work at one of the world's most innovative online retailers while developing strong functional skills in online merchandising, marketing, buying, planning, forecasting, pricing, and business analytics.

Key job responsibilities

• Lead Musical Instruments category and brand relationship for Amazon.ca
• Drive business growth through strategic vendor and brand relationship management
• Negotiate contracts and manage vendor terms
• Optimize selection, catalog management, and inventory levels
• Generate forecasts and manage product launches
• Develop and execute pricing strategies
• Conduct detailed analytical deep dives to identify growth opportunities
• Own P&L performance for your category
• Collaborate cross-functionally to elevate customer experience

A day in the life

As a Vendor Manager, you'll start your day reviewing key business metrics and addressing any immediate vendor issues. You might spend the morning analyzing performance data to identify growth opportunities before joining a negotiation call with a strategic vendor. After lunch, you'll collaborate with merchandising and marketing teams to plan upcoming promotions, then meet with finance to review pricing strategies. Throughout the day, you'll respond to vendor inquiries, coordinate with cross-functional partners, and continuously look for ways to improve selection and profitability.

About the team

The Canada Retail Hardlines team is passionate about creating exceptional shopping experiences for Canadian customers. We work collaboratively to bring the best products to our customers at competitive prices while building strategic relationships with key vendors across the marketplace. Our team values innovative thinking, analytical prowess, and the ability to navigate ambiguity while delivering results. We're focused on growing our Canadian presence by expanding selection, improving profitability, and enhancing the customer experience through strategic vendor partnerships and data-driven decision making.

BASIC QUALIFICATIONS

• Bachelor's degree
• 3+ years of account management, project or program management or buying experience
• 2+ years of market research analyst, product manager, or equivalent experience
• 2+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience
• Experience driving internal cross-team collaboration

PREFERRED QUALIFICATIONS

• 3+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience
• Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.