Valet - Auberge du Vieux-Port

Gray Collection; Montreal (administrative region); Sur place; CAD 27 000 - 37 000; Plein temps

Résumé du poste

Gray Collection seeks a courteous valet/gues t services associate to warmly welcome guests, assist with luggage and parking, and ensure safe entrance conditions. You will manage car keys, record plates, and help deliver mail and packages while representing the hotel’s high standards in a fast-paced environment.

The role requires at least 1 year in a similar position, a valid driver’s license, and strong customer service, communication, and multitasking skills.

Qualifications

• Minimum 1 year of experience in a similar role.
• Valid driver’s license with clean record (able to drive automatic and manual cars).
• Excellent customer service: approachable, pleasant, courteous, empathetic, fast acting.
• Strong communication and attention to detail.
• Enjoys fast-paced team environment and multitasking.
• Knowledge of Ottawa and major intersections is an asset.
• Excellent oral and written English; French is an asset.

Responsabilités

• Greet guests on arrival, open doors and inform them of parking procedures.
• Help guests with luggage and special requests.
• Control incoming and outgoing hotel traffic.
• Ensure sidewalk and hotel entrance are clean and safe (winter addressed).
• Park and retrieve guest cars, record license plates, match guests and rooms.
• Identify stored bags and manage valet parking car keys.
• Deliver luggage to guest rooms and retrieve on request.
• Able to lift 30-50 pounds.
• Provide guests with an overview of room features.
• Deliver mail and assist with packages to guest rooms or other departments.
• Perform other tasks assigned by management.

Connaissances

Guest greeting

Luggage assistance

Parking management

Safety awareness

Driver's license

Bilingual communication

Description du poste

RESPONSIBILITIES

• Greet guests on arrival, open doors and inform them of parking procedures
• Help guests with luggage and special requests
• Control incoming and outgoing hotel traffic
• Ensure that the sidewalk and hotel entrance are clean and safe (especially in winter)
• Park and retrieve guest cars, record licence plate numbers, match guest's names and room numbers
• Correctly identify stored bags and manage valet parking car key
• Bring luggage to guest rooms and retrieve them when requested
• Able to lift and carry 30-50 pounds
• Provide guests with an overview of room features
• Deliver mail; assist with receiving & delivering packages to guest rooms or to other departments
• Perform any other tasks which are assigned by management

QUALIFICATIONS

• A minimum of one (1) year experience in a same or a similar position
• A valid driver’s licence with a clean record (able to drive automatic and standard cars
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Strong communication skills and attention to detail
• Enjoys working in a fast-paced team environment, managing various workloads
• Ability to organize, prioritize and, multitask
• Effective knowledge of Ottawa, its tourist attractions and its major intersections
• Excellent oral and written skills in English, French is an asset