Valet Concierge: Guest Services

Gray Collection; Montreal (administrative region); Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Gray Collection in Montreal is seeking a friendly valet/concierge to greet guests, assist with luggage, and manage car parking. You will ensure safe entrances during winter and provide guests with room feature overviews.

Strong customer service, communication skills, and a valid driver’s license are required for a fast-paced hotel team in this bilingual environment (English is essential; French is a plus).

Qualifications

• A minimum of one (1) year experience in a same or a similar position
• A valid driver’s licence with a clean record (able to drive automatic and standard cars
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Strong communication skills and attention to detail
• Enjoys working in a fast-paced team environment, managing various workloads
• Ability to organize, prioritize and, multitask
• Effective knowledge of Ottawa, its tourist attractions and its major intersections
• Excellent oral and written skills in English, French is an asset

Responsibilities

• Greet guests on arrival, open doors and inform them of parking procedures
• Help guests with luggage and special requests
• Control incoming and outgoing hotel traffic
• Ensure that the sidewalk and hotel entrance are clean and safe (especially in winter)
• Park and retrieve guest cars, record licence plate numbers, match guest's names and room numbers
• Correctly identify stored bags and manage valet parking car key
• Bring luggage to guest rooms and retrieve them when requested
• Able to lift and carry 30-50 pounds
• Provide guests with an overview of room features
• Deliver mail; assist with receiving & delivering packages to guest rooms or to other departments
• Perform any other tasks which are assigned by management

Job description

Gray Collection in Montreal is seeking a friendly valet/concierge to greet guests, assist with luggage, and manage car parking. You will ensure safe entrances during winter and provide guests with room feature overviews.

Strong customer service, communication skills, and a valid driver’s license are required for a fast-paced hotel team in this bilingual environment (English is essential; French is a plus).