UX Researcher: Discovery & Operations Lead

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Diversity, Equity & Inclusion programs

Accessibility & workplace accomodation

Upskilling & tuition support

Competitive rewards & benefits

Job summary

Scotiabank is seeking a User Experience Researcher to partner with executives, designers, and product teams to frame the right questions and translate evidence into clear implications. The role blends strategic discovery with enabling operations to drive efficient research workflows across journeys, products, and client needs.

You will lead discovery research for ambiguous challenges, connect client needs to strategic decisions, and help teams improve tools and practices so researchers can work

Qualifications

• 5+ years of experience in UX research, design research, or related field.
• Experience in financial services or regulated environments is preferred.
• Demonstrated success leading discovery research and turning evidence into strategic direction.
• Hands-on experience with recruitment, surveys, tools, and reporting.

Responsibilities

• Lead discovery research for ambiguous or open-ended challenges from framing to activation.
• Design fit-for-purpose research using qualitative, quantitative, or participatory methods.
• Coordinate study logistics, vendors, and recruitments, and synthesize findings into actionable recommendations.
• Improve research processes, templates, and repositories for efficiency and reuse.

Skills

UX research

stakeholder partnership

systems thinking

discovery research

recruitment & incentives

research tooling

Job description

Scotiabank is seeking a User Experience Researcher to partner with executives, designers, and product teams to frame the right questions and translate evidence into clear implications. The role blends strategic discovery with enabling operations to drive efficient research workflows across journeys, products, and client needs.

You will lead discovery research for ambiguous challenges, connect client needs to strategic decisions, and help teams improve tools and practices so researchers can work