Senior UX Researcher

Insight Global (United States); Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

Insight Global is seeking a Sr. UX Researcher for a Big 5 Banking client supporting its Global Asset Management business. This individual will operate as a senior research leader responsible for leading complex and highly strategic research initiatives that influence product, design, and broader experience strategy.

The Sr. UX Researcher will partner closely with senior stakeholders across Product, Design, and other cross-functional teams to identify research priorities, define research

Qualifications

• 5-8+ years of UX Research experience, ideally at a senior, lead, or principal level.
• Experience leading complex, strategic research programs in large organizations.
• Strong qualitative and quantitative research skills across multiple methodologies.
• End-to-end research experience, from discovery and ideation through launch and optimization.
• Ability to translate research into strategic product and experience recommendations.
• Strong experience partnering with and influencing senior stakeholders.
• Experience with research operations, including participant recruitment, panels, or research governance.
• Ability to work independently in complex, ambiguous environments.

Responsibilities

• Lead complex and highly strategic research initiatives that influence product, design, and experience strategy.
• Partner with senior stakeholders across Product, Design, and cross-functional teams to identify priorities and determine methodologies.
• Independently lead research from problem framing and planning through execution, synthesis, storytelling, and recommendations.
• Support Research Operations, including participant recruitment, client/advisor panels, and governance improvements.
• Move between strategic leadership and hands-on execution, navigating ambiguity and establishing credibility as a strategic partner.

Skills

UX Research

Strategic programs

Qualitative methods

Quantitative methods

End-to-end research

Stakeholder influence

Research ops

Independent work

Job description

• 5-8+ years of UX Research experience, ideally at a senior, lead, or principal level


• Experience leading complex, strategic research programs in large organizations


• Strong qualitative and quantitative research skills across multiple methodologies


• End-to-end research experience, from discovery and ideation through launch and optimization


• Ability to translate research into strategic product and experience recommendations


• Strong experience partnering with and influencing senior stakeholders


• Experience with research operations, including participant recruitment, panels, or research governance


• Ability to work independently in complex, ambiguous environments

Nice to Have Skills & Experience

• Financial services, wealth management, asset management, or investment experience


• Experience researching client and/or advisor populations


• Experience managing research panels or participant communities


• Experience with research governance, standards, or best practices


• Ability to combine quantitative data with qualitative insights to inform strategy


• CFS designation or Private Wealth experience


• Experience engaging in trading options (in personal finances)

Job Description

Insight Global is seeking a Sr. UX Researcher for a Big 5 Banking client supporting its Global Asset Management business. This individual will operate as a senior research leader responsible for leading complex and highly strategic research initiatives that influence product, design, and broader experience strategy.

The Sr. UX Researcher will partner closely with senior stakeholders across Product, Design, and other cross-functional teams to identify research priorities, define research strategies, and determine the appropriate qualitative and quantitative methodologies for complex business and customer problems. They will independently lead research from initial problem framing and research planning through execution, synthesis, storytelling, and strategic recommendations.

In addition to hands‑on research leadership, this role will have a meaningful Research Operations component. This may include supporting participant recruitment, managing client and advisor research panels, improving research governance and processes, and helping ensure teams have consistent access to the right participants and research capabilities.

The ideal candidate is a highly experienced researcher who can move comfortably between strategic leadership and hands‑on execution. They should be able to navigate ambiguity, influence senior stakeholders, connect research findings to broader business and product priorities, and establish credibility as a strategic research partner within a complex enterprise environment.

“Artificial intelligence tools are used to assist in screening and assessing applicants for this position."

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.