UX Designer - Senior

Procom; Toronto; On-site; CAD 85,000 - 110,000; Part time

Job summary

Procom is seeking a Senior UX Designer for a 10-month onsite engagement in Toronto, focused on service design for Ontario government services. You will lead user-centered design for enterprise features and onboarded government services, ensuring accessible and intuitive experiences for businesses.

Responsibilities include designing complex transactional services, creating journeys and blueprints, conducting user research, and collaborating with diverse partners to produce practical, reusable

Qualifications

• Lead design for complex transactional services.
• Develop journeys, service blueprints, wireframes, prototypes, and specs.
• Knowledge of accessibility standards (AODA, WCAG).
• Strong communication and presentation skills.

Responsibilities

• Lead design for complex transactional services.
• Develop journeys, service blueprints, wireframes, prototypes, and interaction specifications.
• Conduct user research, usability testing, synthesis, and validation.
• Apply enterprise design systems and accessible interaction patterns.
• Collaborate with ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers.
• Translate evidence into practical designs and reusable patterns.
• Support implementation through detailed specifications and design reviews.

Skills

User research

Service design

Wireframes

Prototyping

WCAG/AODA

Stakeholder Mgmt

Job description

UX Designer - Senior:On behalf of our Government Services client, Procom is searching for a UX Designer - Senior for a 10-month role. This position is an onsite position with 5 days onsite at our client’s Toronto office.UX Designer - Senior - Job Description:The role is focused on service design rather than traditional UI/UX design, working with the Government Services Integration Cluster. The Senior UX Designer will lead user-centered and service design for enterprise platform features and onboarded government services, ensuring a consistent, intuitive, inclusive, and accessible experience for Ontario businesses.UX Designer - Senior - Responsibilities:• Lead design for complex transactional services• Develop journeys, service blueprints, wireframes, prototypes, and interaction specifications• Conduct user research, usability testing, synthesis, and design validation• Apply enterprise design systems and accessible interaction patterns• Collaborate with users, ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers• Translate evidence and service needs into practical designs and reusable patterns• Support implementation through detailed specifications and design reviewsUX Designer - Senior - Mandatory Skills:• Experience leading design for complex transactional services• Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications• Knowledge of AODA and WCAG requirements• Experience conducting research, usability testing, synthesis, and design validation with diverse user groups• Experience applying enterprise design systems and accessible interaction patterns• Excellent visual, written, verbal, facilitation, and presentation skillsUX Designer - Senior – Nice-to-Have Skills:• Experience with the Ministry of Public and Business Service Delivery and Procurement• Experience contributing to the maturity of enterprise platform design systems• Familiarity with Ontario government services• Ability to work effectively in a collaborative team environmentUX Designer - Senior – Assignment Length:This is a 10-month contract position.UX Designer - Senior - Start Date:ASAP.UX Designer - Senior - Assignment Location:Toronto, Ontario, Canada, onsite 5 days a week.This posting is for an existing vacancy.This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.