Senior UX Designer

Lotus IT Solutions; Toronto; On-site; CAD 108,000 - 154,000; Full time

Job summary

Lotus IT Solutions in Toronto is seeking a Senior UX Designer to lead user-centred and service design for enterprise platform features and government services. The role focuses on accessible, intuitive digital experiences that help Ontario businesses access services.

You will guide the full design lifecycle from research through prototyping to implementation support. You will collaborate with product managers, analysts, architects, developers and ministry partners in a fully onsite setting at

Qualifications

• End-to-end design leadership for complex transactional services.
• Create journey maps, service blueprints, wireframes, prototypes and specs.
• Strong knowledge of AODA and WCAG accessibility standards.
• Plan and conduct user research, interviews, usability testing and validation.
• Translate research findings into implementable designs.
• Design account-based experiences including dashboards, forms and workflows.
• Apply enterprise design systems and reusable interaction patterns.

Responsibilities

• Plan and lead user research, service and interaction design across enterprise capabilities.
• Identify user needs, behaviors, accessibility requirements, and service expectations.
• Develop personas, journey maps, blueprints, IA, wireframes, prototypes, and specs.
• Design consistent experiences across accounts, dashboards, forms, workflows, notifications, and documents.
• Facilitate co-design workshops with multidisciplinary teams and ministry partners.
• Conduct usability and accessibility evaluations and translate findings into improvements.
• Apply enterprise design systems to deliver scalable solutions.
• Design responsive experiences for desktop, tablet, and mobile.
• Maintain traceability between user needs and design decisions.
• Support developers and testers to implement designs faithfully.
• Contribute reusable patterns to the enterprise design system.
• Present research findings and recommendations to stakeholders.

Skills

UX design leadership

Journey mapping

Accessibility design

User research

Interaction design specs

Enterprise design systems

Job description

Ref: RQ11744

Contract – 11 Months (Extension Possible)

Onsite – Toronto (222 Jarvis St., 5th Floor)

Public Sector Experience: Required – OPS / Public Sector

Contract End Date: 2027-09-28 *

Rate: $95/hour

Overview

The Senior UX Designer will lead user-centred and service design for enterprise platform features and onboarded government services within the Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement. This role is focused on enabling Ontario businesses to access and manage services through consistent, intuitive, inclusive, and accessible digital experiences. The consultant will work across the full design lifecycle — from research and blueprinting through to prototyping, specification, and implementation support.

Key Responsibilities

• Plan and lead user research, service design, interaction design, and design validation activities across enterprise platform capabilities and onboarded services
• Identify user needs, behaviours, pain points, accessibility requirements, and service expectations through contextual inquiry, stakeholder interviews, and usability testing
• Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction design specifications
• Design consistent experiences across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery features
• Facilitate co-design workshops, design reviews, and collaborative working sessions with multidisciplinary teams and ministry partners
• Conduct usability and accessibility evaluations and translate findings into actionable design improvements
• Apply enterprise design systems, reusable components, and consistent interaction patterns to deliver scalable solutions
• Design responsive experiences optimized for desktop, tablet, and mobile devices
• Maintain traceability between user needs, business requirements, and design decisions
• Support developers and testers to ensure accurate and faithful implementation of approved designs
• Contribute reusable patterns, standards, and components to the enterprise platform design system
• Present research findings, design options, and recommendations to business and executive stakeholders

Must-Have Requirements

• Demonstrated experience leading design for complex transactional digital services end-to-end
• Experience developing journey maps, service blueprints, wireframes, prototypes, and detailed interaction specifications
• Strong knowledge of AODA and applicable WCAG accessibility standards, with hands-on experience designing accessible services
• Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation
• Experience translating user research findings into implementable, evidence-based designs
• Experience designing account-based experiences including dashboards, forms, workflows, notifications, and document interactions
• Experience applying enterprise design systems and reusable interaction patterns

Nice-to-Have Skills

• Experience collaborating within multidisciplinary Agile teams including product managers, business analysts, architects, developers, and accessibility specialists
• Experience designing responsive experiences across desktop, tablet, and mobile devices
• Excellent visual, written, verbal, and facilitation skills with experience presenting to senior and executive stakeholders
• Prior experience in Ontario Public Service or broader public sector digital service delivery

Work Environment

This is a fully onsite role, with the consultant expected to work 5 days per week at 222 Jarvis St., 5th Floor, Toronto. No security clearance is required. The role involves close collaboration with multidisciplinary Agile teams including product managers, business analysts, architects, developers, accessibility specialists, and ministry partners.

Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.