UX Designer

Lotus IT Solutions; Toronto; On-site; CAD 108,000 - 154,000; Full time

Job summary

Lotus IT Solutions seeks a Senior UX Designer for a full-time, onsite engagement in Toronto with the Government Services Integration Cluster. You will lead UX initiatives across digital products, collaborating with cross-functional teams to design accessible, visually compelling interfaces.

Must have public sector experience and a proven track record in user research, workshops, and end-to-end design. Portfolio is required and will be reviewed alongside your resume.

Qualifications

• Demonstrated experience creating GUI designs based on user interaction and performance.
• Proven experience as a UX Designer, Interactive Designer, UI Designer, or similar role, designing for web and mobile applications.
• Ability to define and lead UX projects, design workshops, and stakeholder alignment sessions.
• Experience managing end-to-end user research from recruiting to synthesis.
• Proficiency with design and prototyping tools, including Figma and Canva.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience designing online programs with an emphasis on the emotional aspects of human experience.
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces.
• Demonstrated effectiveness working closely with cross-functional teams including developers, QA specialists, and business stakeholders.
• Portfolio of UX/design work required — must be uploaded or linked on resume.

Responsibilities

• Create effective, user-friendly, and visually appealing interfaces for web and mobile applications.
• Design the overall functionality of digital products to ensure a great user experience, iterating based on user-testing results.
• Design user interfaces for various projects including digital displays, publications, and other creative materials.
• Take a user-centered design approach, rapidly testing and iterating on designs throughout the product lifecycle.
• Conceive and conduct user research, interviews, and surveys, translating findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.
• Define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users.
• Manage end-to-end user research processes from participant recruiting through to synthesis and insight delivery.
• Design and deliver wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant, scalable solutions.
• Make strategic design and user-experience decisions related to both core and new product functions and features.
• Gather and incorporate user feedback to configure and improve existing interfaces.
• Collaborate effectively with developers, QA specialists, and business stakeholders to achieve shared project goals.

Skills

UX design

User research

Design workshops

Stakeholder alignment

Cross-functional teamwork

Prototyping

Wireframes

User flows

Tools

Figma

Canva

Job description

Ref: RQ11539 Contract – 12 Months (Extension Possible) Onsite – Toronto

Posted Date: 2026-10-27

Location: Onsite – Toronto

Public Sector Experience: Required – OPS / Public Sector

Contract End Date: 2027-10-01 *

Rate: $95/hour

Overview

The Government Services Integration Cluster, under the Ministry of Public and Business Service Delivery and Procurement, is seeking a Senior UX Designer to join their team on a full-time onsite engagement in Toronto. In this role, the successful consultant will lead user experience design initiatives across digital products and platforms, working closely with cross-functional teams to deliver intuitive, accessible, and visually compelling interfaces that meet real user needs.

Key Responsibilities

• Create effective, user-friendly, and visually appealing interfaces for web and mobile applications
• Design the overall functionality of digital products to ensure a great user experience, iterating based on user-testing results
• Design user interfaces for various projects including digital displays, publications, and other creative materials
• Take a user-centered design approach, rapidly testing and iterating on designs throughout the product lifecycle
• Conceive and conduct user research, interviews, and surveys, translating findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes
• Define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users
• Manage end-to-end user research processes from participant recruiting through to synthesis and insight delivery
• Design and deliver wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant, scalable solutions
• Make strategic design and user-experience decisions related to both core and new product functions and features
• Gather and incorporate user feedback to configure and improve existing interfaces
• Collaborate effectively with developers, QA specialists, and business stakeholders to achieve shared project goals

Must-Have Requirements

• Demonstrated experience creating GUI designs based on user interaction and performance
• Proven experience as a UX Designer, Interactive Designer, UI Designer, or similar role, designing for web and mobile applications
• Ability to define and lead UX projects, design workshops, and stakeholder alignment sessions
• Experience managing end-to-end user research from recruiting to synthesis
• Proficiency with design and prototyping tools, including Figma and Canva
• Thorough understanding of the limitations and appropriate use of web development technologies
• Experience designing online programs with an emphasis on the emotional aspects of human experience
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces
• Demonstrated effectiveness working closely with cross-functional teams including developers, QA specialists, and business stakeholders
• Portfolio of UX/design work required — must be uploaded or linked on resume

Nice-to-Have Skills

• Prior OPS or public sector experience
• Experience working with the Ontario Design System and Ontario Service Design standards
• Knowledge of accessibility testing and digital service standards
• Proficiency in designing with accessibility in mind and meeting WCAG 2.1 AA requirements
• Experience with complex design challenges involving legacy systems and nuanced stakeholder or approval relationships
• Hands-on experience with UI/UX activities including wireframing, surveys, questionnaires, consultation, and research

Work Environment

This is a fully onsite position, requiring 5 days per week in-office in Toronto. The role is embedded within the Government Services Integration Cluster and involves close collaboration with cross-functional teams across different organizational levels. No security clearance is required. Candidates must include a portfolio of their design work — either uploaded directly or linked within their resume — as applications without a portfolio will not be considered.