RQ11744 – UX Designer – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Onsite work 5 days/week

Job summary

The Senior UX Designer leads user-centred and service design for enterprise platform features and onboarded government services, ensuring Ontario businesses can access and manage services through an accessible, consistent experience.

The role conducts user research, journey mapping, information architecture, wireframing, prototyping, usability testing, and accessibility evaluation across account, profile, dashboard, and service-discovery experiences.

Qualifications

• Experience leading design for complex transactional services.
• Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
• Knowledge of AODA and WCAG requirements.
• Experience applying enterprise design systems and reusable components.

Responsibilities

• Lead user research, journey mapping, service blueprinting, and usability testing for enterprise platform features.
• Translate evidence into practical designs and reusable patterns for onboarding government services.
• Collaborate with product managers, analysts, developers, and testers to ensure accessible, scalable design solutions.

Skills

User-Centred Design

Service Design

User Research

Interaction Design

Accessibility (AODA/WCAG)

Wireframes & Prototypes

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11744
We are seeking a Senior UX Designer with extensive experience in user-centred design, service design, user research, interaction design, and accessibility for complex transactional digital services. The successful candidate will lead the design of enterprise platform features and onboarded government services, ensuring Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience. The role involves conducting user research, developing user journeys and service blueprints, creating wireframes and prototypes, performing usability testing, and collaborating with multidisciplinary teams to deliver practical, accessible, and reusable design solutions.

Role Snapshot

• Job Title: RQ11744 – UX Designer – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 9, 2026
• Estimated End Date: September 28, 2027
• Business Days: 225.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Experience leading design for complex transactional services.
• Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
• Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG) requirements.

Description

The Senior UX Designer leads user-centred and service design for enterprise platform features and onboarded government services, ensuring that Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience.

The role plans and conducts user research, journey mapping, service blueprinting, information architecture, interaction design, prototyping, usability testing, and accessibility evaluation across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery experiences.

Working with users, ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers, the Senior UX Designer translates evidence and service needs into practical designs and reusable patterns. The role supports implementation through detailed specifications and design reviews, validates delivered experiences, and contributes to the ongoing maturity of the enterprise platform design system and enterprise service experience.

Experience

• Experience leading user experience and service design for complex transactional digital services.
• Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
• Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction designs.
• Experience designing account-based experiences, dashboards, forms, workflows, notifications, document interactions, and service discovery.
• Knowledge of user-centred design, service design, interaction design, content design, and design-thinking methods.
• Experience designing accessible services in accordance with AODA and applicable WCAG standards.
• Experience applying enterprise design systems, reusable components, and consistent interaction patterns.
• Experience designing responsive experiences for desktop, tablet, and mobile devices.
• Experience collaborating with product managers, analysts, developers, architects, accessibility specialists, and testers.
• Experience presenting research findings, design options, and recommendations to business and executive stakeholders.

General Skills / Duties

• Plan and lead user research, service design, interaction design, and validation activities.
• Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
• Develop personas, journeys, service blueprints, information architecture, wireframes, prototypes, and design specifications.
• Design consistent experiences across enterprise platform capabilities and onboarded services.
• Facilitate co-design workshops, design reviews, and collaborative working sessions.
• Conduct usability and accessibility evaluations and translate findings into design improvements.
• Maintain traceability between user needs, business requirements, and design decisions.
• Support developers and testers to ensure accurate implementation of approved designs.
• Contribute reusable patterns, standards, and components to the enterprise platform design system.

Experience And Skill Set Requirements

• User-Centred and Service Design Experience – 35%
• Experience leading design for complex transactional services.
• Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.Experience translating research findings into implementable designs.
• User Research and Usability – 25%
• Experience conducting research, usability testing, synthesis, and design validation with diverse user groups.
• Accessibility and Design Standards – 20%
• Knowledge of AODA and WCAG requirements.
• Experience applying enterprise design systems and accessible interaction patterns.
• Communication and Collaboration – 20%
• Excellent visual, written, verbal, facilitation, and presentation skills.
• Experience collaborating with multidisciplinary Agile teams and senior stakeholders.

Additional Information

• Work Arrangement: 5 days onsite per week
• Email is the best way to reach us.