UX Designer

Cleo Consulting; Ontario; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior UX Designer to join their innovative team. This role focuses on creating effective, user-friendly interfaces while collaborating closely with UX and Service designers. You will leverage your content design expertise to simplify complex information and enhance user experience across various platforms. The position offers a hybrid work environment, allowing flexibility while ensuring impactful contributions to government services. If you are passionate about user-centered design and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Expertise in content design and user experience.
• Strong knowledge of design standards and agile methodologies.

Responsibilities

• Create user-friendly interfaces and ensure a great user experience.
• Collaborate with UX and Service designers in research and design activities.

Skills

Content design specialization

Experience with OPS design standards

Figma

User-centered content design

Agile product development

Communications

Tools

Content management systems

Figma

Job description

Assignment: RQ09190 - UX Designer - Senior

Job Title: UX Designer

Requisition (SS): RQ09190

Start Date: 2025-05-01

Client: Government Services Integration Cluster

End Date: 2026-03-31

Office Location: 222 Jarvis, Toronto

Organization: Government Services Integration Cluster

Extension # of Days: 127

Ministry: Ministry of Public and Business Service Delivery (former MGCS)

# Business Days: 254

Hybrid: 3 Days onsite / 2 days remote

Must Haves:

• Content design specialization
• Experience with OPS design standards and systems including enterprise products such as CXP
• Figma experience
• Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)

Description

Responsibilities:

• Create effective, user-friendly, and visually appealing interfaces. Design the overall functionality of the product to ensure a great user experience, iterating based on user testing.

Experience and Skill Set Requirements:

User-centered Content Design (30%)

• Designing content to meet user needs and simplify complex, technical language and processes
• Determining the right information in the appropriate format for users
• Experience in writing, editing, and publishing digital content
• Using content management systems and content production processes
• Writing in plain, clear language for accessibility
• Content analysis, auditing, and copyediting skills
• Design methods to address content challenges at various development stages
• Understanding government accessibility standards and assistive technologies
• Using data and research to evaluate and improve content
• Applying content standards and style guidelines consistently
• Managing content lifecycle and advocating for it among stakeholders
• Contributing to content strategies and creating content patterns or standards
• Producing content concepts and prototypes, from sketches to clickable prototypes
• Collaborating with UX and Service designers in research and design activities
• Practicing ego-free design, open to feedback and collaboration
• Thinking critically about design value and organizational needs

Communications (20%)

• Preparing research documentation and reports
• Presenting ideas clearly and effectively
• Communicating content design concepts and prototypes understandably
• Engaging with technical and business experts to gather key information
• High emotional intelligence for stakeholder management
• Mentoring and coaching abilities to convey design concepts

Agile Product Development (15%)

• Experience in agile, sprint-based environments
• Knowledge of iterative development cycles
• Collaborating with multiple designers on complex projects
• Understanding design's impact on overall product delivery
• Being adaptable and receptive to feedback

Experience (15%)

• Experience with medium to large product/service design projects
• Designing content for complex organizational services
• Leading content strategy and execution
• Proficiency with Figma and design systems
• Conducting content audits
• Creating content aligned with organizational standards
• Preparing documentation for translation into other languages