Utility Services Rep

Enbridge; Chatham; On-site; CAD 102,926,000 - 133,499,000; Full time

Job summary

Enbridge is seeking a Utility Services Representative in Chatham, Ontario. This role focuses on safe operations, pipeline maintenance, appliance inspections, and rapid emergency response to protect customers and the public.

The position offers unionized, full-time work with a strong emphasis on safety, training, and opportunities across the company. You will interact with customers and participate in standby rotations and shift work as required.

Qualifications

• Must have Grade 12 education or equivalent.
• Strong communication and customer service abilities.
• Able to obtain Pipeline Inspector's Certificate as per TSSA timeframe.
• Willing to work standby and shifts; wear PPE.
• Valid driver’s license (G2 or G) required.

Responsibilities

• Safely perform pipeline repairs, maintenance, valve inspection and construction inspection.
• Inspect natural gas appliances and conduct activations as required.
• Respond to natural gas emergencies; coordinate with authorities.
• Promote safety and damage prevention awareness; monitor third-party activities.
• Wear company uniforms and safety gear; comply with procedures.

Skills

Communication skills

Customer service

Interpersonal skills

Safety awareness

Driver's license

Education

Grade 12 education or equivalent

TSSA Gas Technician 2 certification (asset)

Job description

Posting End Date: August 20, 2026

Employee Type: Regular-Full time

Union/Non: This is a unionized position

Utility Services Representative (72519)

Primary Location: Chatham , ON, CAN

Employee Type: One (1) Regular Full-Time Position

Union/Non: This is a unionized position

Bargaining Unit/Local: Unifor Local 999 Chatham Operations

Closing Date: August 20, 2026

Rate Classification: C2 - A1 - $35.92 - $46.59 per hour.

Posting provisions of the Collective Agreement will apply.

Do you have a strong technical background, excellent communication skills, and a focus on customer service?

At Enbridge, our Utility Services Representatives interact with over 4 million customers across Ontario by performing crucial tasks such as natural gas pipeline maintenance, appliance inspections, and responding to natural gas emergencies. Above all else, they ensure safety takes precedent in all tasks!

As a USR, you will receive top-level technical training to maximize your career path, skills and expertise that can lead to future career opportunities across the company.

What you will do (Responsibilities)

• Safe and efficient execution of operations work including pipeline repairs and maintenance, valve inspection and maintenance, construction inspection, customer and distribution station maintenance, natural gas appliance inspection and activation, utilization inspections and infractions and other duties as required.
• Perform natural gas emergency response activities including line-breaks, leak and odour investigations, liaise with fire and police officials, TSSA Inspectors and others as required.
• Interact with external customers, maintaining a positive and professional manner that builds the Company image.
• Promote distribution system protection/damage prevention awareness including third party observation activities.
• Perform high quality work in accordance with company standards and procedures.
• Wear and maintain company uniforms and safety apparel.
• Participate in standby rotation as required, and shift work may be required.

Who you are (Qualifications)

• You will have the following combination of education and experience: Must meet the Company's requirements as to "General Qualifications".
• Minimum of Grade 12 education or equivalent and show an active interest in natural gas utility operations work and be able to learn from experienced team members.
• Should be able to obtain a Pipeline Inspector's Certificate as established by the TSSA for natural gas distribution utilities within the required timeframe.
• Candidates are required to progress satisfactorily through all USR progression steps (C2 to A1)
• Excellent interpersonal and communication skills.
• Currently hold and retain appropriate driver's license (G2 or G) and maintain satisfactory driving record.
• Basic computer skills and ability to learn related company software.
• Must meet criteria for response while on standby and be prepared to work shifts as required.
• Must be physically capable to perform strenuous manual labour and be able to wear all appropriate safety and personal protective equipment.
• A Technical Standard and Safety Authority (TSSA) Gas Technician 2 certification will be considered an asset.
• Must meet area criteria for response while on standby and be prepared to work shifts as required.
• Mandatory - Mechanical Reasoning Test
• NOTE: As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration.

Information For Applicants:

• To learn more about us, visit www.enbridge.com

At Enbridge, we are dedicated to our core value of Inclusion.

We are proud to be an Equal Opportunity Employer .

We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.

Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail] .

Final candidates for this position may be required to undergo a security screening, including a criminal records check.