Utility Services Rep

Oil Authority; Chatham; On-site; CAD 75,000 - 97,000; Full time

Job summary

Enbridge is seeking a Utility Services Representative (USR) in Chatham, ON, a unionized, full-time role. You will perform gas-related operations, including pipeline repairs, maintenance, and appliance inspections, while ensuring safety and high service standards.

The position includes emergency response duties, interaction with customers, and standby/shift work as required. A strong technical background, communication skills and a valid driver’s license are essential; progression through USR

Qualifications

• Must meet the Company's requirements as to "General Qualifications".
• Minimum of Grade 12 education or equivalent and interest in natural gas utility operations work.
• Should be able to obtain a Pipeline Inspector's Certificate as established by the TSSA for natural gas distribution utilities within the required timeframe.
• Candidates are required to progress satisfactorily through all USR progression steps (C2 to A1).
• Excellent interpersonal and communication skills.
• Currently hold and retain appropriate driver’s license (G2 or G) and maintain satisfactory driving record.
• Basic computer skills and ability to learn related company software.
• Must meet criteria for response while on standby and be prepared to work shifts as required.
• Must be physically capable to perform strenuous manual labour and wear safety gear.
• A Technical Standard and Safety Authority (TSSA) Gas Technician 2 certification will be considered an asset.
• Must meet area criteria for response while on standby and be prepared to work shifts as required.

Responsibilities

• Safe and efficient execution of operations work including pipeline repairs and maintenance, valve inspection and maintenance, construction inspection, customer and distribution station maintenance, natural gas appliance inspection and activation, utilization inspections and infractions and other duties as required.
• Perform natural gas emergency response activities including line-breaks, leak and odour investigations, liaise with fire and police officials, TSSA Inspectors and others as required.
• Interact with external customers, maintaining a positive and professional manner that builds the Company image.
• Promote distribution system protection/damage prevention awareness including third party observation activities.
• Perform high quality work in accordance with company standards and procedures.
• Wear and maintain company uniforms and safety apparel.
• Participate in standby rotation as required, and shift work may be required.

Skills

Interpersonal communication

Communication skills

Driver’s license

Basic computer skills

Education

Grade 12

Job description

Posting End Date:

August 20, 2026

Regular Full Time

Union/Non: This is a unionized position

Utility Services Representative (72519)

Primary Location: Chatham, ON, CAN
Employee Type: One (1) Regular Full-Time Position
Union/Non: This is a unionized position
Bargaining Unit/Local: Unifor Local 999 Chatham Operations
Closing Date: August 20, 2026
Rate Classification: C2 – A1 - $35.92 - $46.59 per hour.

Posting provisions of the Collective Agreement will apply.

Do you have a strong technical background, excellent communication skills, and a focus on customer service?

At Enbridge, our Utility Services Representatives interact with over 4 million customers across Ontario by performing crucial tasks such as natural gas pipeline maintenance, appliance inspections, and responding to natural gas emergencies. Above all else, they ensure safety takes precedent in all tasks!

As a USR, you will receive top-level technical training to maximize your career path, skills and expertise that can lead to future career opportunities across the company.

What you will do (Responsibilities):

• Safe and efficient execution of operations work including pipeline repairs and maintenance, valve inspection and maintenance, construction inspection, customer and distribution station maintenance, natural gas appliance inspection and activation, utilization inspections and infractions and other duties as required.
• Perform natural gas emergency response activities including line-breaks, leak and odour investigations, liaise with fire and police officials, TSSA Inspectors and others as required.
• Interact with external customers, maintaining a positive and professional manner that builds the Company image.
• Promote distribution system protection/damage prevention awareness including third party observation activities.
• Perform high quality work in accordance with company standards and procedures.
• Wear and maintain company uniforms and safety apparel.
• Participate in standby rotation as required, and shift work may be required.

Who you are (Qualifications):

You will have the following combination of education and experience:

• Must meet the Company's requirements as to "General Qualifications".
• Minimum of Grade 12 education or equivalent and show an active interest in natural gas utility operations work and be able to learn from experienced team members.
• Should be able to obtain a Pipeline Inspector's Certificate as established by the TSSA for natural gas distribution utilities within the required timeframe.
• Candidates are required to progress satisfactorily through all USR progression steps (C2 to A1)
• Excellent interpersonal and communication skills.
• Currently hold and retain appropriate driver’s license (G2 or G) and maintain satisfactory driving record.
• Basic computer skills and ability to learn related company software.
• Must meet criteria for response while on standby and be prepared to work shifts as required.
• Must be physically capable to perform strenuous manual labour and be able to wear all appropriate safety and personal protective equipment.
• A Technical Standard and Safety Authority (TSSA) Gas Technician 2 certification will be considered an asset.
• Must meet area criteria for response while on standby and be prepared to work shifts as required.

Mandatory – Mechanical Reasoning Test

NOTE: As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants:

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com